Bankstown Sports Club is one of Australia's leading Sports Clubs, welcoming millions of guests each year.
Renowned for exceptional customer service, premium facilities and a robust people-first culture, we are committed to creating memorable experiences for our members, guests and team.
As part of our continued growth, we are seeking an experienced and motivated Gaming Team Leader to join our high-performing Gaming team.
This is an excellent opportunity for a hospitality professional looking to take the next step in their leadership career within a dynamic and fast-paced environment.
About the Role
As a Gaming Team Leader, you will lead from the front, ensuring exceptional customer experiences while supporting the day-to-day operations of one of the Club's busiest departments.You will play a key role in developing team capability, driving operational excellence and fostering a positive and engaging workplace culture.
We're currently seeking both Full Time and Part Time Gaming Team Leaders to join our high-performing team.
Key responsibilities include:
Leading, coaching and supporting team members to deliver outstanding customer service
Supervising daily Gaming operations and ensuring service standards are consistently achieved
Providing ongoing training, feedback and development opportunities to team members
Managing floor operations, delegating tasks and responding to customer and operational needs
Ensuring operational procedures, reporting requirements and clearance processes are completed accurately
Maintaining compliance with Gaming regulations, Club policies and workplace procedures
Resolving customer and team concerns professionally and efficiently
Promoting a positive, collaborative and high-performance team culture




Supporting a safe and secure environment for members, guests and employees
About You
You are a confident hospitality leader who thrives in a quick-paced environment and enjoys developing people while delivering exceptional customer experiences.
You have strong operational knowledge, excellent communication skills and a hands-on leadership style that inspires those around you.
To be successful in this role, you will have:
Previous leadership or supervisory experience in a Gaming, Hospitality or Club environment
Strong knowledge of Gaming operations and relevant legislation
Excellent verbal and written communication skills
Proven ability to lead, coach and motivate a team
Strong problem-solving and conflict-resolution skills
Ability to manage competing priorities in a fast-paced environment
High attention to detail and strong organisational capabilities
A valid NSW Competency Card
Immaculate personal presentation and professional standards
Flexibility to work a rotating roster across days, nights, weekends and public holidays
Why Join Us?
Join one of Australia's most respected and award-winning hospitality groups
Genuine career progression opportunities with a strong focus on internal promotion
Ongoing paid training, leadership development and mentoring
Work in a dynamic environment where no two days are the same
Daily meal allowance to enjoy food and beverages across our venues
Free secure underground parking plus discounted car washes
Employee rewards and recognition programs that celebrate success
Be part of a supportive team culture that values collaboration, growth and excellence
Ready to Take the Next Step?
If you're an experienced hospitality leader looking to build a long-term career within a thriving organisation, we'd love to hear from you.
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📌 Gaming Team Leader (Sydney)
🏢 BSC Bankstown Sports Club
📍 Sydney