About the company
At HenCo Group Pty Ltd, we operate the brands Move Yourself Trailer Hire Australia Pty Ltd and U-Haul Australia Pty Ltd. Collectively, we are one of the largest national Trailer Hire companies and are committed to leading the way in innovation, technology and being the leader in our sector of the Hire & Rental industry.
Are you a proactive and results-driven professional with a passion for customer relationships, and business growth? Or are you looking for a career change and believe you have what it takes?
We are looking for aNSW Agent Operations Coordinatorto support and drivethe performance of our Agents, while supporting operationsin Leumeah.
About the Role
This is a hands-on, field-based role focused on keeping our network of agent sites performing, compliant, and operationally strong.
While the role has a commercial lens — using data to identify opportunities and improve site performance — it is not a traditional sales or business development position. There is no cold calling, no hunting for new clients, and no commission-driven pipeline.
Instead, this role is ideal for someone who enjoys being on the ground, solving problems, working across operations, and supporting partner sites to perform at their best.
You'll work closely with internal teams and external agents, balancing performance insights with practical, operational execution.
Key Responsibilities
Network Performance & Optimisation
Review site and asset performance data to identify improvement opportunities
Work with agent sites to lift utilisation, presentation, and overall performance
Support agents with practical improvements rather than "selling" solutions




Act as a trusted point of contact across the network
Field Operations & Execution
Install, maintain, and troubleshoot kiosks and related equipment
Coordinate and assist with trailer relocations and asset balancing
Support new site setups and manage site closures when required
Attend sites to resolve operational issues quickly and effectively
Operational Support & Compliance
Ensure sites meet operational, safety, and brand standards
Identify issues early and work with internal teams to resolve them
Provide feedback from the field to support continuous improvement
Assist with ad-hoc operational projects as required
What This Role Is
This role is:
Operationally focused
Hands-on and field-based
Data-informed, but practical
Relationship-driven with existing partners
This role is NOT:
A cold-calling or hunting sales role
Commission-based
CRM or pipeline heavy
Focused on acquiring recent clients
About You
You're practical, adaptable, and comfortable wearing multiple hats. You enjoy variety, autonomy, and being out in the field rather than behind a desk.
You likely come from a background in:
Operations, logistics, fleet, or field services
Network, partner, or site-based environments
Technical, trade, or operational leadership roles with a commercial lens
Skills & Experience
Strong problem-solving and organisational skills
Comfortable analysing basic performance data and turning it into action
Confident communicating with internal teams and external partners
Willing and able to travel regularly and work autonomously
Technically minded or mechanically inclined (highly regarded)
Why This Role?
#J-*****-Ljbffr

📌 Agent Operations Coordinator (Sydney)
🏢 HenCo Group
📍 Sydney