TAG is one of Australia and New Zealand's leading air cargo General Sales Agents, managing cargo space for major international airlines across the region.

The role

We're looking for a customer-focused Customer Service Officer to join our Sydney team, acting as the go-to contact for freight forwarders and internal customers. You'll manage bookings, solve problems on the spot, and keep customers in the loop, no two days are the same.

What you'll do
Be the first point of contact for customer enquiries, resolving or escalating as needed
Manage bookings for international air freight, meeting regulatory and carrier requirements
Respond to calls and emails within carrier KPI timeframes
Build strong relationships with customers and colleagues
Work across multiple cargo and reservation systems
Spot and share process improvements
Handle admin and reporting accurately and on time

What you'll bring




2+ years in customer service or admin
Air freight, transport or logistics experience a plus (not essential)
Minimum HSC or equivalent
Dangerous Goods Awareness a bonus
Great communication skills and the ability to build rapport rapid
Comfortable juggling priorities under pressure
A positive, solutions-first attitude

Why TAG
Work with one of the world's largest cargo carriers
Real exposure to international air freight and IATA standards
Transparent pathways into operations, sales or cargo management

Our Values in Action

Professionalism
Integrity
Teamwork

Applicants must have full working rights in Australia. TAG is an equal chance employer and welcomes applications from candidates of all backgrounds.
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