A well-established Australian manufacturer specialising in premium interior and exterior door solutions, serving the residential and commercial building sectors. With a strong reputation for quality craftsmanship, innovation, and design, the business partners with builders, architects, and homeowners to deliver stylish, durable products that meet modern market demands.
About the Role
We are currently seeking an organised and hands-on Dispatch Officer to join a quick-paced, well established, warehouse and distribution team based in St Marys.
This is a key role responsible for coordinating daily dispatch operations, ensuring deliveries run smoothly, and supporting both customers and internal teams. If you thrive in a busy environment, enjoy problem-solving, and take pride in keeping operations running efficiently, we'd love to hear from you.
Key Responsibilities as a Dispatch & Logistics Coordinator:
Coordinate and maintain an efficient and reliable dispatch service for all customers
Organise transportation of customer orders and manage daily delivery runs
Manage requests for add-ons to runs (doors, mouldings, etc.) and ensure accurate recording
Re-schedule deliveries and manage returns as required Customer Service & Communication
Resolve customer enquiries and complaints in a timely and professional manner
Manage the Distribution mailbox and respond promptly to all communications




Liaise with site supervisors and customers to confirm site readiness for delivery or collection
Serve customers at the Despatch Office and manage transactions Administration & Systems
Process local and interstate orders, credit returns, and transactions using Titan and related systems
Prepare daily interstate backorder reports and distribute accordingly
Print and distribute picking slips for next-day operations
Finalise and print truck BOLs and run sheets Warehouse Operations
Assist with warehouse duties including compiling orders, locating stock, forklift operation, and general warehouse tasks
Support operational workflow to ensure orders are picked, packed, and dispatched accurately
About You
Experience in dispatch, logistics, or warehouse operations
Strong organisational and problem-solving skills
Confident communicator with a customer-focused approach
Ability to work in a fast-paced environment and manage competing priorities
Experience using warehouse/ERP systems (e.g. Titan) highly regarded
Forklift licence desirable (or willingness to obtain)
Why Join?
Stable, full-time opportunity in a growing business
Supportive and team-oriented environment
Opportunity to contribute to a business that values efficiency, safety, and customer service
#J-*****-Ljbffr

📌 Despatch Officer (New South Wales)
🏢 Impact HR Group
📍 New South Wales