St George Community Housing – Liverpool NSW
At SGCH, we believe everyone belongs.This is why our purpose,'to create belonging'drives our commitment tobuild a team wherediversity, inclusion andconnectionare at theheartof what we do.
As a leadingnot-for-profitcommunity housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, wecontinue toinvestin our people, our homes, and our communities. Guided by ourvalues–We Care, We Create, We Connect –we'vebuilt an inclusiveworkplaceby caring for one another,creatingand sharingnew ideas, and connecting authenticallyevery day,whereeveryonehas the opportunity togrow and thrive.
We are committed tofostering an inclusive environment andbuilding a team that reflects the diversity of the communities weconnect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences.If this role excites you butyou'renot sure you tick every box, we still encourage you to apply.Your passion and potential matter.
Join us in creating sustainable, connected communities whereeveryone feelsa sense of belonging andareempowered to thrive.
Whatweoffer
Competitivepackage–35-hour work weekwith competitive, above Award payand 17%annual leave loading
NFP salary packaging–Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
High-growth environment–Realopportunities to grow your careerwithafocus oninternal promotions,inhouse learning and developmentandstudyassistancesupport
Health and wellbeingbenefits-Corporate discounts with Flarefor everyday savings,



Reward and Recognition program,access to a free 24/7Employee Assistance Program(EAP)for you and your family
Paid Parental Leave–12 weeks paid parental leaveand3 daysbonusannualleave
Agile and cutting-edge work practices–Hybrid work arrangements including work from home options, and modern,well-locatedoffices close to public transport
About the roleand about you
We're looking for a
Customer Care Hub Consultant
to join our Customers team on a contract to April **** for a parental leave contract cover, to deliver high‐quality, customer‐centred service to our tenants and stakeholders.
As a key member of our Customer Care Hub, you'll be the first point of contact for customers, handling inbound enquiries related to repairs, maintenance, tenancy matters and general support. You'll work in a fast‐paced, high‐volume environment where professionalism, empathy and problem‐solving are essential. The duties in this role include but are not limited to:
Deliver responsive, respectful and professional customer service via inbound calls
Accurately log and manage customer enquiries and records
Respond to tenancy‐related enquiries and support early intervention strategies
Provide clear information about SGCH services and support options
Collaborate with internal and external stakeholders to resolve complex enquiries
Exercise delegated authority in line with SGCH policies and procedures




Contribute to a positive, inclusive and safety‐focused workplace culture
To succeed in this role, you will be acustomer‐focused professional who enjoys helping people and thrives in a service‐driven environment. If this sounds like you, we'd love to hear from you.
The recruitment process may include interviews and relevant skills or behavioural assessments with selection based on demonstrated merit against the roles criteria. Appointment is subject to standard pre-employment checks, such as working rights, employment references from previous managers, a National Police Check, and a health assessment.
Pleasenotewe may establish a Talent Pool from this process.
If accessibility and adjustments are needed to apply for this role comfortably, just let us know. Your privacy and dignity are always respected. Please reach out to ******
Proven experience delivering professional customer service in a busy and demanding environment, with the ability to handle a high volume of customer interactions effectively.
Sound written and verbal communication skills, with excellent interpersonal abilities and the capacity to negotiate by telephone with a broad range of stakeholders.
Sound organisational and time management skills, self‐motivation with a learning mindset, and the ability to work autonomously, with a good understanding of Workplace Health and Safety risks.
Ability to work with a business acumen and a social heart with self‐motivation, compassion and resilience to manage competing priorities, deadlines and multiple stakeholders, to continuously improve, and deliver the best outcomes for the business and customers of diverse backgrounds and vulnerability.
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📌 Customer Care Hub Consultant (Sydney)
🏢 SGCH
📍 Sydney