Shamir Australia Pty Ltd is a leading international supplier of premium optical lenses and coatings. Renowned for innovation, quality, and exceptional customer service, we provide complete optical solutions across Australia.
Our
Customer Service team at Shamir Australia
plays a vital role in supporting eye care professionals and customers across Australia . We take pride in delivering exceptional service, providing expert optical advice, and ensuring every order is handled with care and precision to meet the unique needs of each patient
Are you passionate about delivering exceptional customer service and looking for a role that offers variety, teamwork, and career growth? We have an exciting opportunity for a
Customer Service Representative
to join our dynamic optical team in
Lytton
.
In this role, you'll be the first point of contact for our customers, providing expert support with enquiries, orders, and product solutions while helping deliver a premium customer experience. Depending on your skills and experience, you'll have the opportunity to work across a range of customer service, administration, and operational functions.
What You'll Be Doing
Deliver exceptional customer service via phone, email, and online channels
Respond to customer enquiries, providing product information and order support




Process customer orders and maintain accurate records
Provide technical advice and product recommendations across our range of optical solutions
Assist with troubleshooting and account-related enquiries
Receive, check, and unpack incoming orders
Complete frame tracing and order processing tasks
Perform accurate data entry and system updates
Build and maintain strong relationships with customers and internal teams
Contribute to a positive, collaborative, and customer-focused team environment
What We're Looking For
Optical industry knowledge or experience is highly regarded
Previous experience in a customer service, call centre, healthcare, retail, or administrative role
Strong communication skills, both written and verbal
Excellent attention to detail and accuracy
Confident computer skills and experience with data entry
Strong organisational and multitasking abilities
A proactive, reliable, and team-oriented approach
Why Join Us?
Variety in your day with both customer-facing and operational responsibilities
Supportive team environment
Prospect to develop your skills within the optical industry
If you're looking for a role where you can make a real impact and be part of a growing team, we'd love to hear from you.
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📌 Customer Service Consultant (Queensland)
🏢 Shamir
📍 Queensland