Capital Transport is Australia's largest and fastest‐growing courier and taxi truck business, delivering tailored B2B transport and logistics solutions.
We're looking for a Dispatch Officer to join our Courier Operations team. Reporting to the Operations Manager/Supervisor and working closely with the Courier Manager, this role plays a critical part in ensuring timely, safe and compliant job allocation across our courier fleet. If you thrive in a fast‐paced environment, enjoy real‐time decision‐making and are passionate about safety, compliance and service excellence — this role is for you.
Currently located in Rydalmere, however excited to be relocating to a recent office space in
Kemps Creek in late ****.
Why Join Us?
Vibrant culture: Social events, Friday afternoon drinks and MORE!
Room to grow: Ongoing training, development and real career progression
What You'll Do:
Allocating courier jobs efficiently to ensure 80% of deliveries are completed within agreed timeframes
Coordinating the metropolitan and regional courier fleet to maintain service coverage and performance
Communicating clearly and professionally with sub‐contractors
Ensuring jobs are allocated to the correct vehicle type and remain within capacity, mass and dimension limits




Proactively monitoring live and future bookings to identify and resolve service, safety or capacity risks
Managing client expectations by escalating delays, issues and exceptions through appropriate customer service channels
Submitting accurate ring backs and job updates to keep customers informed of delivery progress
Reviewing daily fatigue communications and re‐allocating work where drivers may exceed maximum hours
Completing after‐hours handovers, including live jobs, fatigue risks and available sub‐contractors
Recording all critical job information, communication and delivery issues accurately in the Transport Management System (TMS)
Escalating incidents, near misses and safety concerns and assisting with investigations when needed
Skills & Experience:
Strong communication and decision‐making skills
High attention to detail and ability to manage competing priorities
Confidence working in a live operational environment
Ability to apply safety and compliance principles under pressure
Previous dispatch, transport or logistics experience highly regarded - but not essential
Full Australian working rights
Driver's license required
#J-*****-Ljbffr

📌 Trainee Dispatch Officer (New South Wales)
🏢 Capital Transport
📍 New South Wales