Royal Hotel is seeking an experienced and responsible
Gaming Manager
to join our team. We are looking for someone with strong leadership skills, excellent customer service, and sound knowledge of gaming operations within a hotel/pub environment.
Royal Hotel is seeking an experienced and responsible
Gaming Manager
to join our team. We are looking for someone with robust leadership skills, excellent customer service, and sound knowledge of gaming operations within a hotel/pub environment.
Key Duties
Manage the daily operations of the gaming room
Supervise, train, and support gaming and venue staff
Ensure excellent customer service is delivered to patrons
Monitor gaming machine operations, cash handling, payouts, and reconciliations
Maintain compliance with all gaming, liquor, AML/CTF, responsible gambling, WHS, and venue policies
Ensure responsible conduct of gambling practices are followed at all times
Handle customer enquiries, complaints, and incidents professionally
Monitor gaming room presentation, cleanliness, and customer experience
Assist with staff rostering, performance,



and training requirements
Prepare reports relating to gaming operations, revenue, incidents, and compliance
Work closely with senior management to improve venue performance
Requirements
Relevant experience in gaming operations, gaming supervision, or venue management
Strong knowledge of gaming compliance and responsible gambling requirements
Current RSA and RCG/RSG certification, or ability to obtain
Strong leadership, communication, and customer service skills
Good cash handling, reporting, and problem-solving abilities
Ability to work evenings, weekends, and public holidays as required
Experience in a hotel, club, pub, or hospitality venue will be highly regarded
Benefits
Full-time stable employment
Supportive hotel team environment
Opportunity to work in a busy and established venue
Career growth and management development opportunitiesli>
Competitive salary package
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📌 Gaming Manager (Queensland)
🏢 A PLUS AUSTRALIA AGENCY
📍 Queensland