Pioneer Nursing Services Pty Ltd – Mackay QLD

Position Title: Administration & Workforce Coordinator

Reports To: Care Manager / Director

Employment Status: Casual (38 hours per week)

Position Description

The Administration & Workforce Coordinator provides administrative and operational support to ensure the effective delivery of community nursing, aged care and disability services. The role is responsible for delivering exceptional customer service, supporting workforce coordination, assisting with recruitment and onboarding, maintaining compliance records and ensuring the smooth day-to-day operation of Pioneer Nursing Services.

Key Responsibilities

Administration
Answer incoming telephone calls and emails.
Respond to enquiries from clients, families and staff.
Redirect enquiries to the appropriate team member.
Maintain confidential electronic and paper records.
Prepare correspondence and documentation.
General office administration.

Workforce Coordination
Assist with filling emergent leave.
Assist with daily roster adjustments.
Contact employees regarding shift availability.
Escalate workforce shortages.
Support efficient roster management.

Recruitment
Coordinate recruitment activities.
Schedule interviews.
Complete reference checks.
Prepare employment documentation.




Coordinate onboarding of current employees.

Client Administration
Assist with onboarding new clients.
Prepare commencement documentation.
Liaise with referral agencies and stakeholders.

Compliance
Maintain records for NDIS Worker Screening, Police Checks, Driver Licence verification, CPR and First Aid, mandatory training and professional registrations.
Liaise with external organisations to obtain compliance documentation.

Customer Service
Deliver professional and responsive customer service to clients, families, employees, government agencies, contractors and allied health professionals.

Essential Requirements
Excellent communication skills.
Robust organisational skills.
High level computer literacy.
Ability to prioritise competing demands.
Professional presentation.
Current Driver Licence.
National Police Check.
NDIS Worker Screening Clearance.

Desirable
Experience within Community Nursing, Disability or Aged Care.
Experience using rostering software.
Experience using VisualCare or similar client management systems.

Core Values
Integrity
Respect
Compassion
Accountability
Professionalism
Teamwork
Continuous Improvement
J-18808-Ljbffr

📌 Administration & Workforce Coordinator Mackay
🏢 Pioneer Nursing Services
📍 Mackay