Online Panel / Insights Community Manager and Operations Executive
Online Panel / Insights Community Manager and Operations Executive Sydney or Melbourne $AUD *****,000 + Super - (posted Apr ******)
Job Spec: Help lead and scale a high-value insights community within a global data, financial services, and strategy business. This is a standout prospect to take ownership of a flagship insights panel within a high-growth, globally recognised organisation operating at the intersection of financial services, customer strategy, and data intelligence. With a presence across 40+ markets and partnerships with leading banking and financial institutions, they deliver insight that directly informs critical business decisions.
You'll sit within a core product team, working on one of the most established and trusted banking datasets in Australia, with real visibility and impact.
The role is centred around ownership, optimisation, and growth. You'll lead the performance and evolution of a high-value online research panel and insights community, balancing analytical thinking with creative engagement.
You'll focus on performance, optimisation, and improving panel health. You'll analyse what's working, identify gaps, and continuously refine recruitment, engagement, and retention strategies. You'll also develop creative ways to attract, engage, and retain members, ensuring the experience feels relevant, human,



and not purely transactional.
Day to day responsibilities include:
Owning and growing the online research panel and community
Designing and delivering engagement strategies, campaigns, and content
Driving participation, retention, and overall panel health Partnering with external panel providers and technology platforms
Using data to optimise performance, messaging, and user experience
Acting as the voice of the panel members internally.
To be successful, you'll bring:
Experience working with online research panels, insights communities, or engagement platforms
Strong understanding of recruitment strategies and affiliate partnerships
Proven skills in campaign execution and content creation
Familiarity with tools such as Qualtrics, InMoment, or similar
Solid grounding in survey-based research methodologies
A commercial mindset with the ability to connect engagement activity to data quality and business impact.
About Resources Group
Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.
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📌 Online Panel / Insights Community Manager And Operations Executive (New South Wales)
🏢 Resources Group
📍 New South Wales