Customer services and support - Field representative
Position description
Domain
Programs / Customer Relations
Job field / Job profile
Customer services and support - Field representative
Job title
Field Representative
Employment type
Permanent
Professional category
Professional, Engineer & Manager
Part time / Full time
Full time
Job description
Reporting to the Field Representative Manager, the Field Representative is responsible for:
Provide local proactive assistance to the operators
Provide technical assistance to SAFRAN Helicopter Engines Australia customers as required: 24 hours a day / 7 days a week
Assist the customer to ensure the operational serviceability of SAFRAN Helicopter Engines equipment in compliance with safety and national airworthiness instructions
Provide regular updates on SAFRAN Helicopter Engines Australia fleets and operational data
Confirmation of removals according to published technical publication
Ensure that all entries within the Logbooks, Log cards are executed correctly and as per established procedures
Promote the entry into service of products and support services
Facilitate the return of products for investigation, repair or overhaul as required
The completion of Technical Reports as appropriate for the work performed
To liaise with the Customer Support Team of any issues arising during customer interaction and recording these subjects in our global CRM database.
Regularly visit customers as per established programme




Report and maintain accurate Fleet activity
Report Customer satisfaction as required
Coordinate and communicate with Customer Support team as required to ensure highest levels of support and customer satisfaction
But what else? (benefits, specificities, etc.)
We offer more than just a job - we offer a career in a globally respected organisation that values:
A collaborative, high-performance culture
A commitment to innovation and continuous improvement
A diverse and inclusive workplace where your ideas matter
Competitive benefits including 5 weeks of annual leave, access to health programs after probation, and support through our holistic Employee Assistance Program (EAP)
Ongoing training, development, and career pathways while contributing to world-class helicopter engine technology in a collaborative and inclusive workplace
SAFRAN is proud to be an equal opportunity employer. We value the skills, experience, and personal qualities of all our people and select candidates based on merit. We do not discriminate on the basis of age, gender, gender identity, sexual orientation, race, ethnicity, nationality, religion, disability, or any other characteristic protected by law. Candidates must currently have the legal right to work in Australia to be eligible to apply for this position. Please note all final applicants for this position will be asked to complete a national police check.
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📌 Field Representative (New South Wales)
🏢 Safran Group
📍 New South Wales