Operations & Business Support Coordinator
This is B2B wholesale, not a call centre and not retail.
A hands-on operations and business support role spanning purchasing, data, sales and marketing support, with customer service as backup.
Our customers are practical, the work is real, and we need someone who thinks while they work, not just follows procedures.
Who We Are
One of Australia's leading specialist wholesalers of stainless-steel fasteners and marine hardware.
National reach, solid reputation, over a decade in business, and we use modern tools, including AI, across every department.
What You'll Actually Do
Operations & Purchasing (the core)
Coordinate inbound containers and imports: shipment schedules, arrival reports, and prioritisation based on cash flow and demand
Maintain and analyse data: spreadsheets, reports and internal systems, turning numbers into decisions
Use AI tools daily to work smarter across it all
Support the sales team: national-account reporting, converting overseas quotes to AUD, and pricing recommendations
Coordinate marketing campaigns: tracking, customer updates, webshop promotions and rewards
Make proactive outbound calls, warm and cold, to reactivate customers and open new accounts (via our CRM)
Customer Service (essential backup)
Process orders, quotes, credits and invoices accurately and efficiently
Solve customer issues and cover the team during lunch, leave and busy periods
What's In It For You
Genuine variety: operations, purchasing,



data, sales and marketing support, and customer service
Learn how wholesale operations work end-to-end
Work with modern tools, including AI
A team that shares knowledge and values reliability
Long-term opportunity with a stable, respected company
What We Need From You
Must-haves
2+ years in business support, operations, sales support, purchasing or office coordination (B2B or industrial valued)
Analytical mindset: you see patterns in data, not just rows, and are confident in Excel
Organised and detail-oriented, able to juggle competing priorities
Fast learner who figures things out without constant direction
Strong written and verbal communication, and comfortable making regular outbound calls, warm and cold
General tech confidence and open to AI tools
Hardware, building supplies, fasteners, industrial wholesale, logistics or supply-chain experience
ERP or CRM familiarity (SAP, Pronto, Dynamics or similar)
Experience with purchasing, imports or freight
Sense of humour intact after a busy day
The Reality
Operations and business support is the daily rhythm: purchasing, data, sales and marketing support.
Customer service is the backup that keeps everything running, and you'll keep it sharp to cover the team.
You'll do both, and use AI to work smarter across all of it.
If you want a role where no two days look the same and you're trusted to think, this is it.
#J-*****-Ljbffr

📌 Operations & Business Support Coordinator (Sydney)
🏢 seek.com.au
📍 Sydney