Senior Customer Contact Optimization Analyst (Melbourne)

Senior Customer Contact Optimization Analyst (Melbourne)

05 Aug
|
Victorian R&L Services Trust
|
Melbourne

05 Aug

Victorian R&L Services Trust

Melbourne

VicRoads is seeking a Senior Workflow Analyst to optimise customer contact platforms across CCC and CSC.
You will enhance routing, queues, skill profiles, and IVR to improve customer outcomes and workforce efficiency, while administering and improving systems like Amazon Connect and QMS.
You will collaborate with Operations, Product and Technology to support recent journeys and platform improvements, embedding capabilities into frontline operations and maintaining strong in-house expertise.
#J-*****-Ljbffr

📌 Senior Customer Contact Optimization Analyst (Melbourne)
🏢 Victorian R&L Services Trust
📍 Melbourne

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