Full time
Hybrid
7d ago , from Illawarra Mercury Job Board
The ICT Helpdesk Administrator provides responsive technical support to employees across RDN, ensuring reliable and secure technology services that enable our teams to deliver meaningful outcomes for under-resourced communities.
Working as part of the ICT team, you'll troubleshoot technical issues, support Microsoft 365 and workplace technologies, and contribute to the continuous improvement of our ICT services.
This is a permanent full-time role, with a minimum of two to three days per week in the office and additional days as required.
Key responsibilities
Provide responsive ICT support to employees across the organisation, resolving hardware, software, Microsoft 365 and business system issues.
Configure, maintain and support computers, mobile devices, user accounts, access permissions and workplace technology.
Coordinate ICT onboarding and offboarding activities, ensuring employees have the systems, equipment and access they need.
Manage helpdesk requests, prioritising and resolving issues while maintaining accurate documentation and communicating effectively with users.
Support the delivery of secure ICT services by following established security practices and contributing to the maintenance of systems, devices and user access.
Assist with ICT projects, system upgrades and the implementation of new technologies to support continuous improvement.
Maintain ICT documentation, knowledge resources and asset records to support efficient and consistent service delivery.
About you
You are a customer-focused ICT professional who enjoys solving problems, providing excellent support and working collaboratively within a dynamic environment.
You will bring:
Experience in a similar ICT Helpdesk, Service Desk or Desktop Support role.
Strong knowledge of Microsoft 365,



Windows operating systems and identity management platforms such as Entra ID/Active Directory.
Experience troubleshooting hardware, software, networking, mobile devices and remote access technologies.
Excellent organisational skills with the ability to manage competing priorities and maintain accurate documentation.
Strong communication and customer service skills, with the ability to explain technical concepts to users with varying levels of technical knowledge.
A proactive approach to problem solving, continuous improvement and service delivery.
An understanding of, or commitment to, Aboriginal health, cultural awareness and safety.
RDN offers a friendly, values-driven and inclusive culture with generous employment conditions, including:
Flexible hybrid working arrangements.
Salary packaging benefits.
Access to an Employee Assistance Program.
A collaborative environment where you are empowered to contribute, innovate and make an impact.
About RDN – The Charity for Health Access
RDN traces its origins to **** and today works across the Australian community and internationally, from metropolitan areas to the most remote regions.
Through its social enterprises – RDN Health, Australian Centre for Health Access, Rural Health Pro and Rural Doctors Network – RDN delivers specialised products and programs that support and integrate health, aged care, disability and community sectors to enable socially accountable health access for under-resourced communities.
For more information about RDN – The Charity for Health Access visit:
We value a diverse and inclusive workplace
RDN is an Equal Chance Employer and strongly encourages applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ people and people with disabilities.
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📌 Ict Helpdesk Administrator (New South Wales)
🏢 New South Wales Rural Doctors Network
📍 New South Wales