Make a difference. Build your career. Join a team that supports Queenslanders.
$51.12 per hour + Super
Southport location
Long-term Government Contract | Potential Pathway to Permanency
Full Training Provided
Join a Proud Queensland Agency Supporting Local Jobs

Are you a natural problem solver who enjoys helping people find solutions? Do you thrive in a busy setting where every conversation matters?

Our client, a major Queensland Government Department, is seeking multiple Service Officers to join an exciting Call Centre based in the heart of Southport.

This is a fantastic prospect to join a supportive team, receive comprehensive training, and build valuable experience within the Queensland Government.

What will you be doing?

As a Service Officer, you'll be helping Queenslanders meet their obligations by providing professional, respectful and solution-focused support.

Your day will include:
Having meaningful conversations with customers and helping them understand their options
Providing accurate information, guidance and education
Setting up payment arrangements and validating customer information
Reviewing legislation, policies and customer circumstances to make informed decisions




Negotiating positive outcomes and following processes to recover outstanding debts

While experience in collections is welcomed, it's not essential. What matters most is your attitude, willingness to learn and your ability to have confident conversations with people from all walks of life.

We're looking for people who:
Have previous experience in a customer service, contact centre, administration or high-volume environment
Communicate clearly and professionally (both verbally and in writing)
Are comfortable working with systems, data and technology
Have robust attention to detail and the ability to follow legislation and procedures
Are resilient, patient and confident handling challenging conversations
Want to be part of a team and are looking for a genuine long-term opportunity

If you're someone who enjoys helping others, can stay calm under pressure and is ready to take the next step in your career we'd love to hear from you.

These are excellent long-term opportunities for candidates who are committed, reliable and excited about joining a government project with the potential to secure permanency.

Don't wait, these roles will move quickly!
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📌 Customer Service / Service Officer Queensland
🏢 Findmea
📍 Queensland