Customer Service Officer - Mawson Lakes
Supportive team culture
Dynamic, site-based role where no two days are the same
Opportunities to grow your skills and career
If you're ready to step into a role where no two days are the same, and where you can truly make an impact—we want to hear from you!
About the Role
We're looking for a dynamic and driven Customer Service Officer to join our Interior Systems team at our CSR Mawson Lakes site - a team that's passionate about shaping spaces for life and delivering next-level customer experiences. You'll be at the heart of our customer experience - keeping things moving, solving problems, and delivering excellence every day.
Key Responsibilities
Deliver exceptional customer service via phone, email, and system channels
Process customer orders accurately and efficiently (moderate-high complexity)
Provide product, technical, and sales support across multiple brands
Proactively manage stock availability, lead times, and order fulfilment issues
Liaise with logistics to coordinate timely and cost-effective deliveries
Keep customers informed on order status, delays, and solutions
Investigate and resolve customer enquiries, complaints, and returns
Maintain accurate data and reporting within SAP/CRM systems
Collaborate with sales, operations, and dispatch teams to deliver outcomes
Contribute to continuous improvement initiatives and process enhancements
What You Bring
3-5 years in customer service or call centre roles
A natural communicator with a professional, customer-first mindset
Confidence handling complex queries and multiple systems




Experience with SAP, CRM platforms, and order management processes (advantageous)
Solid collaboration skills across sales, operations, and logistics
A proactive attitude and passion for continuous improvement
Team player mentality with a drive to succeed together
Why Join CSR?
Collaborative, supportive leadership with an open-door policy.
Career growth opportunities within a leading national business.
Strong work-life balance, with a supportive and collaborative team culture.
Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands
Supportive and team-oriented culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
Attractive salary and benefits, including access to exclusive discounts and offers.
Enjoy a dynamic, site-based role where no two days are the same.
Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.
We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.
We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive.
We have a strong commitment to workplace health and safety and the wellbeing of our people.
To find out more about us, visit
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📌 Customer Service Officer - Mawson Lakes Sa (Adelaide)
🏢 Csr
📍 Adelaide