IMPACT Community Services – Mount Coolum QLD
IMPACT Community Services Limited
(IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since ****, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.
Why IMPACT?
We believe our people are our greatest asset, so to support you, we offer a wide range of benefits including:
A fortnightly Rostered Day Off (RDO) and enjoy a long weekend
Salary packaging up to $18,500 per year to increase your take home pay
Birthday bonus day off
Paid 2 hours per month to donate to a worthy cause of your choice
Opportunities for advancement with our 'grow your own' approach
Leadership programs with the Institute of Managers and Leaders
Leaders Lab, development support for employees aspiring to leadership roles
Workplace Chaplaincy for face to face, confidential support+ external employee assistance program
Reimbursement for Working with Children clearance & Police Check (after completed probation)
About the Role
This role is focused on providing ongoing, one-on-one support to clients to help them overcome barriers, build confidence and progress towards meaningful and sustainable employment. Working closely with employers, community organisations and industry partners to create and secure employment opportunities, while also supporting employers to build and retain a capable workforce.
On a day-to-day basis, you will:
Provide person-centred case management
by building strong client relationships, identifying barriers, and supporting individuals toward sustainable employment.
Develop and manage tailored employment plans
, including assessments, goal setting, action plans, and regular progress reviews.
Coach, motivate and support clients
to overcome barriers such as confidence, wellbeing, training,



transport, and other factors impacting employment.
Engage with employers and secure employment opportunities
through networking, relationship building, job matching, and business development activities.
Maintain compliance and accurate records
by ensuring all case notes, evidence, documentation and service delivery meet contractual and organisational requirements.
Build strong community and stakeholder partnerships
with employers, training providers and community organisations to create employment pathways and improve client outcomes.
What you'll bring
Relevant tertiary qualification or equivalent experience in employment services, case management, coaching, mentoring, rehabilitation or a related human services field.
Solid communication skills, with the ability to quickly build rapport, establish trust and effectively engage with clients, employers and stakeholders from diverse backgrounds.
Demonstrated ability to coach, motivate, challenge and support individuals to achieve goals
Organisational and time management skills, to manage a diverse caseload, competing priorities and deadlines in a fast-paced environment.
Sound problem-solving, resilience and decision-making capability, while remaining calm, adaptable and solutions-focused in complex situations.
To find out more, view our Position Description and full list of staff benefits at Join Our Team page, impact.org.au/careers-with-us
IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.
We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all.
IMPACT is proud to be an INCLUSIVE EMPLOYER ********* with the Diversity Council Australia.
The successful applicant may need to obtain background checks prior to employment, including a Working with Children clearance and National Police Check.
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📌 Employment Specialist (Melbourne)
🏢 Impact Community Services
📍 Melbourne