Join a leading Northern Beaches MSP as a
Level 1 IT Support Technician
. Grow, learn and build your IT career in a strong team environment.
Stanfield IT is looking for a smart, driven and motivated Level 1 technician who already has solid MSP experience and wants to keep improving. This is a full-time, office-based role in Frenchs Forest for someone who enjoys solving problems, working with great people and delivering excellent client support.
This role suits someone who is sharp, reliable, cyber-aware and hungry to build a serious career in IT.
About the role
You'll be part of our service desk team, supporting business clients across Microsoft 365, Windows, cloud platforms, security tools, networking basics and day-to-day technical issues.
You'll handle Level 1 tickets, troubleshoot problems, communicate clearly with clients, document your work properly and elevate when needed. You'll also work closely with the wider technical team to keep client environments running smoothly and securely.
This is an office-based role, Monday to Friday, 9:00am–6:00pm. You must be able to work from the office every day and consistently log over 7 hours of accurate work per day.
What you'll be doing
Microsoft 365, Exchange Online, Teams, SharePoint and OneDrive
Windows desktops, laptops, printers and common user issues
User onboarding, offboarding, password resets and permissions
Basic networking, Wi‐Fi, VPN and connectivity troubleshooting
Endpoint security, MFA, phishing awareness and cyber hygiene
Ticket triage, documentation, time logging and client communication
Escalation of more complex issues to senior technicians
You'll also be part of an after‐hours on‐call rotation, approximately once every two months.
About you
You must have
1–2 years of solid MSP experience
in a busy support environment. This is important — we need someone who understands MSP pace, ticket queues, time logging, client communication and the importance of following process.
You will be a great fit if you are:




Smart, switched on and a rapid learner
Driven, motivated and serious about your IT career
A genuine team player who helps others and shares knowledge
Calm under pressure and good with clients
Strong with Microsoft 365 support
Cyber security competent and security‐minded in your approach
Comfortable working to MSP expectations, including accurate daily time logging
Reliable, punctual and able to work from the office every day
Must-have experience
1–2 years of hands‐on MSP service desk experience
Strong Microsoft 365 administration and troubleshooting experience
Microsoft 365 certifications, such as MS-900, MD-102, AZ-900 or similar
Good understanding of MFA, identity security, phishing, endpoint protection and secure user practicesExperience using a ticketing system and documenting work clearly
Ability to work from our Frenchs Forest office Monday to Friday, 9:00am–6:0pm
Ability to log over 7 hours of accurate work per day
Availability for after‐hours on‐call work on rotation, around once every two months
What's in it for you
You'll receive a
base salary of $65,000–$80,000 + super
, based on experience.
You'll also get:
Bonus incentives for positive client reviews
Referral incentives for introducing strong people who align with our values
Unlimited free office snacks and drinks
A supportive MSP team environment
Exposure to Microsoft 365, cloud, networking and cyber security
Career growth and learning opportunities
A role where strong performance is noticed and rewarded
Why Stanfield IT?
We care about doing great work, supporting our clients properly and building a team of people who take pride in what they do.
We are looking for someone with strong values — someone who is accountable, honest, motivated, helpful and committed to improving. Technical skills matter, but attitude matters just as much.
If you want to be part of a team that expects high standards, supports each other and rewards great client outcomes, this could be the right next step.
#J-*****-Ljbffr

📌 Level 1 It Support Technician (New South Wales)
🏢 Stanfield IT
📍 New South Wales