We are a leading global customer experience management company, dedicated to delivering exceptional service on behalf of our clients across diverse industries.
With a commitment to innovation, quality, and employee satisfaction, we create environments where our teams can thrive whilst providing outstanding support to customers worldwide.
Our Varsity Lakes location on the Gold Coast is a vibrant hub where talented individuals come together to make a real difference in customer interactions every day.
About the role
We are seeking enthusiastic and customer-focused Call Centre Representatives to join our Gold Coast team at Varsity Lakes.
This is a full‐time position where you will be the voice of our clients, handling inbound customer calls with professionalism and expertise.
As a Call Centre Representative, you will play a crucial role in delivering exceptional customer service, resolving queries efficiently, and ensuring every interaction reflects our commitment to excellence.
This role offers the opportunity to develop your career in a dynamic customer service environment whilst working with supportive colleagues and experienced management.
Key responsibilities
Handle inbound customer calls in a professional, courteous and efficient manner
Respond to customer enquiries, providing accurate information and resolving issues promptly
Document all customer interactions accurately in our systems
Meet or exceed call handling targets and quality standards
Follow company policies, procedures and compliance requirements consistently
Provide product or service information to customers based on client requirements
Escalate complex issues appropriately whilst maintaining customer satisfaction




Contribute to a positive team environment and support colleagues when needed
Maintain confidentiality and handle sensitive customer information securely
What we're looking for
Previous customer service or call centre experience is highly desirable, though we welcome applications from enthusiastic individuals with transferable customer-facing skills
Excellent communication skills, both verbal and written, with a clear speaking voice
Strong problem‐solving abilities with a customer‐first mindset
Ability to multitask effectively and manage time efficiently in a fast‐paced environment
Proficiency with computer systems and willingness to learn recent software applications
Patience, empathy and emotional resilience when dealing with diverse customer needs
Strong attention to detail and accuracy when documenting information
Reliability and commitment to meeting performance targets and attendance expectations
A positive attitude and enthusiasm for delivering quality customer experiences
Ability to work collaboratively within a team environment
What we offer
Competitive remuneration package with opportunities for performance incentives
Monthly incentives ($300-$500) based on individual performance
Comprehensive training and onboarding program to set you up for success
Ongoing professional development and skills enhancement opportunities
Versatile scheduling options where possible to support work‐life balance
Discounts and rewards through our employee benefits scheme
You must have the right to live and work in Australia to apply for this role.
You must be willing to undergo background checks, Police checks included.
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📌 Call Centre Representative | Gold Coast (Queensland)
🏢 seek.com.au
📍 Queensland