Overview

Lead the Accommodation Team at a thriving Airlie Beach Icon Reef Gateway Hotel, a busy, well-established venue within Australian Venue Co., currently undergoing exciting renovations. Reporting to the Venue Manager, you will oversee day‑to‑day operations of the accommodation department, ensuring high standards across guest experience, presentation, team performance, compliance and operational efficiency.

Key Responsibilities
Lead day‑to‑day accommodation operations
Oversee reservations, check‑in/check‑out and room allocation processes
Maintain high standards across guest experience, cleanliness and presentation
Manage guest feedback and customer service recovery professionally
Supervise, train and support accommodation team members
Ensure compliance, safety and operational procedures are followed
Complete operational reporting and support continuous improvement initiatives
Monitor occupancy, room standards and operational efficiencies
Support a positive, accountable and high‑performing team culture
Work closely with the broader venue team to deliver a seamless guest experience

What We’re Looking For
Previous experience within accommodation,



hotel or hospitality management
Experience using RMS or a similar property management system is essential
Solid knowledge of reservations and accommodation operations
Excellent leadership, communication and organisational skills
Ability to manage competing priorities in a fast‑paced environment
Strong guest service and problem‑solving skills
Hands‑on leadership style with strong attention to detail
Versatile availability including weekends and peak periods when required
A proactive operator who takes pride in standards, team culture and guest experience

Perks
Salary package of $79,550
Career progression opportunities across Australian Venue Co. venues
Staff discounts across food and beverage
Supportive and energetic team culture

Equal Opportunity

Australian Venue Co. promotes a culture of diversity, equity, and inclusion through programs such as AVC Pride for LGBTQIA+ support, Her Hospo for empowering women, and a First Nations Committee for reconciliation. We are committed to building a more inclusive industry.
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📌 Accommodation Manager Reef Gateway Hotel, Airlie Beach
🏢 Open Door Pub
📍 Airlie Beach