Customer Service All-Rounder (Cake and Pie Shop)

We are currently hiring multiple Customer Service All-Rounders to join our team at our new Rosebery dual-brand store.

This is a hands-on role suited to people who enjoy a fast-paced environment, take pride in their work, and can consistently deliver outstanding customer service.

Oatley Village Pies x Patisserie New York – Rosebery

We are currently hiring multiple Customer Service All-Rounders to join our team at our recent Rosebery dual-brand store.

This is a hands-on role suited to people who enjoy a fast-paced setting, take pride in their work, and can consistently deliver great customer service.

About the Role

You will be part of the front of house team attending to customers, helping run daily operations while maintaining high standards across both brands.

Key Responsibilities
Preparing and serving coffee and beverages
Providing friendly and effective customer service
Serving pies, cakes, pastries, and related products
Opening and closing the store in line with procedures
Accepting deliveries, unpacking stock, and managing proper storage and stock rotation (FIFO)
Following daily operational checklists and SOPs
Handling orders (in-store, phone,



and online pickups)
Maintaining cleanliness and presentation of the store
Restocking and basic food handling

What We’re Looking For
Experience in a café, bakery, or similar environment
Previous practical experience making coffee in a work setting
Reliable, punctual, and able to follow structured procedures
Solid attention to detail and presentation
Positive attitude and team-focused mindset
Ability to work independently when required
Flexible availability, including weekends

What We Offer
Multiple positions available (casual hours to full time hours)
Stable hours for the right candidates
Supportive and structured work environment
Opportunity to grow within an established business
Staff discounts across both brands

About Us

Oatley Village Pies x Patisserie New York combines premium savoury pies with high-quality cakes and desserts, serving customers across Sydney for over 20 years.

We operate an Oatley Village Pies store in Oatley, along with Patisserie New York locations in Caringbah, Revesby, and Mortdale.
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📌 Customer Service All Rounder Cake And Pie Shop New South Wales
🏢 Patisserie New York
📍 New South Wales