Mine Site Technologies Pty Ltd – Mackay QLD
This is a diverse role that combines customer service, order processing, warehouse operations, and freight coordination.
You will be responsible for managing customer orders from entry through to dispatch and invoicing, while also supporting day-to-day warehouse activities including receiving, inventory control, picking, packing, and shipping.
You will work closely with customers, freight providers, internal sales teams, supply chain, engineering, and warehouse staff to ensure accurate order fulfilment and timely delivery outcomes.
This role suits someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering great customer service and operational accuracy.
Introduction –
MST's dedication to quality & safety has allowed us to become a leader in our industry – we are committed to maintaining quality systems and practices that ensure our products and services empower our clients with bespoke solutions.
Our vision is to become the number one choice in digital transformation for harsh industrial environments – we are innovative and agile, leveraging vast global resources.
Customer Service & Order Processing
Process customer orders through the ERP system
Provide order confirmations, quotations, and status updates
Manage customer purchase orders and ensure accurate system entry
Proactively communicate delays, lead times, and delivery updates
Support customer enquiries with product and order information
Assist with returns (RMA) and service coordination where required
Warehouse & Inventory




Receive and check incoming goods against purchase orders
Process stock movements accurately in the ERP system
Pick, pack, and prepare goods for dispatch
Maintain accurate stock location, labelling, and inventory records
Assist with stocktakes and cycle counts
Support inventory accuracy and stock replenishment activities
Prepare consignment and shipping documentation
Coordinate with freight providers to ensure timely deliveries
Track deliveries and follow up on delays or issues
Ensure compliance with Dangerous Goods requirements where applicable
Support Proof of Delivery (POD) management
Safety & Compliance
Operate forklifts in line with licensing and safety requirements
Maintain secure interaction between vehicles, pedestrians, and equipment
Contribute to MST's "Safety First and Always" culture
About You
Experience in customer service, order processing, warehouse, or logistics roles
Robust experience using ERP systems
Excellent communication skills (written and verbal)
High attention to detail and accuracy
Robust organisation and time management skills
Ability to manage multiple priorities in a fast-paced environment
Current Forklift Licence or willing to obtain




Strong commitment to safety
Experience with SAP Business ByDesign or similar ERP systems
Exposure to Dangerous Goods handling
Demonstrates a robust work ethic with a proactive attitude toward learning and professional growth.
What We Offer
Global organisation with strong industry reputation
Diverse role with both warehouse and customer service exposure
Supportive and collaborative team environment
Opportunity to work with advanced technology solutions in mining
Strong focus on safety, training, and continuous improvement
About us-
MST Global is an Australian founded company operating globally across six continents and is now part of the Komatsu Group.
Our people are our greatest asset and contribute across all levels of our vertically integrated operations to achieve our mission to empower safety and productivity solutions for our customers.
We are guided by our core Company values of Safety First, Integrity Always, Customer Focused, People Imperative, Results Driven and Innovation Essential.
We embrace our global teams and resources.
We are an all-hands-on deck organisation where no task is too small or goal too big if we are working together.
In return for your hard work and dedication, you will have:
The support of a knowledgeable and enthusiastic team
Access to our EAP service to support your wellbeing
Great remuneration & staff incentives
Ongoing training & development
The opportunity to grow within our company
Recognition for your hard work
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📌 Customer Service Officer (Queensland)
🏢 Mine Site Technologies
📍 Queensland