We are seeking a detail-oriented and organisedWarranty Administratorto join the team at MMG Auto - Service.
This is afull-time positionbased inMoorooka, QLD ****.
As Warranty Administrator, you will play a crucial role in managing warranty claims, documentation and customer communications for Nissan, Hyundai, Suzuki and Isuzu Ute.
This position is essential to ensuring smooth operations within our automotive service department and maintaining strong customer relationships through efficient warranty management and support.
Key responsibilities
Processing and submitting warranty and goodwill claims from receipt through to completion, ensuring accurate documentation and timely submissions
Liaising with manufacturers, customers and service teams to gather necessary information and supporting documentation for warranty claims
Maintaining and reconciling comprehensive warranty records and databases, ensuring all information is accurate, up-to-date and readily accessible for audit purposes
Verifying warranty coverage and eligibility for services and repairs performed at the dealership
Tracking warranty claim status and following up on outstanding or rejected claims with relevant parties
Preparing and submitting warranty documentation to manufacturers within required timeframes
Assisting customers with warranty enquiries and providing clear explanations of coverage terms and conditions
Coordinating with the service department to ensure warranty work is completed correctly and documented properly
Identifying trends in warranty claims and reporting issues to management for resolution
Maintaining confidentiality and handling sensitive customer information professionally
What we're looking for
Proven experience as a Warranty Administrator or in a similar administrative role within the automotive industry




Strong organisational and time management skills with the ability to prioritise multiple tasks effectively
Excellent attention to detail and accuracy in data entry and record-keeping
Proficiency in using computer systems, databases and Microsoft Office applications
Clear written and verbal communication skills with the ability to liaise professionally with internal and external stakeholders
Knowledge of automotive warranty processes and manufacturer requirements is advantageous
Problem-solving ability and a proactive approach to resolving warranty-related issues
Professional demeanour and the ability to maintain confidentiality
Ability to work independently and as part of a collaborative team environment
A valid Australian driver's licence is preferred
What we offer
At MMG Auto - Service, we value our employees and are committed to providing a supportive and rewarding work setting.
We offer competitive remuneration, opportunities for professional development within the automotive industry, and a collaborative workplace culture.
We recognise the importance of work-life balance and provide flexibility where possible to support our team members.
We are an equal opportunity employer and welcome applications from all suitably qualified candidates.
About us
MMG Auto Group - is a Family owned business for 40 years and trusted automotive service and parts provider in Moorooka, dedicated to delivering high-quality service and customer satisfaction.
With a focus on professional expertise, reliability and attention to detail, we pride ourselves on being a preferred destination for vehicle servicing, repairs and parts supply.
Our team is committed to maintaining the highest standards in the automotive trades industry and ensuring every customer receives excellent service and support.
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📌 Warranty Administrator (Brisbane)
🏢 Moorooka Motor Group
📍 Brisbane