At
UpScale
, we're a high-performance team on a mission to transform the trade industry across Australia and New Zealand.
Thousands of trade, service, and construction business owners work hard but stay stuck — buried in admin, tied to the tools, and unsure how to scale.
We change that.
We give business owners a
clear roadmap, coaching, and accountability
to build profitable, systemised companies that don't rely on them.
Our results speak for themselves:
1,200+ businesses coached across Australia & New Zealand
Average client growth of 207% within 12 months
The fastest-growing trade coaching company in Australia & New Zealand
A big part of our impact comes through
live events
— workshops, intensives, and leadership experiences that bring ambitious business owners together to learn, implement, and grow.
Behind every great event is a well-organised operator making sure every detail runs smoothly.
At
UpScale
, we believe in
high standards, ownership, and helping good people win
.
If that resonates with you, you'll feel right at home.
The Role
We're looking for a highly organised Office & Events Coordinator who thrives on keeping things running and bringing moving parts together.
You'll be the backbone of our Byron Bay office. You'll keep both offices running smoothly, handle the admin that keeps the team moving, and support the planning and delivery of premium client events across Australia and New Zealand.
This role covers venues, travel, suppliers, logistics and attendee communication, working closely with the Operations & Events Manager and the wider team.
You'll also attend selected live events to provide on-site support, helping ensure every event runs professionally and delivers a world-class experience for attendees.
This role suits someone who enjoys organisation, problem-solving, and seeing complex plans come together.
Who You Are
Highly organised and able to manage multiple moving parts at once
Strong attention to detail and pride in work that's well executed
Clear, professional communicator, both written and verbal
Confident dealing with clients, venues and suppliers
Comfortable in a fast-moving environment with changing priorities
Proactive,



and able to anticipate problems before they happen
Happy to roll your sleeves up on the small stuff as well as the big stuff
Comfortable using Google Workspace or similar systems
Previous experience in events, administration, office coordination or customer service is highly valued
Hold a current Australian Driver's Licence
Willing and able to travel interstate and to New Zealand
What You'll Do
Office Management
Keep both Byron Bay offices organised, stocked and welcoming
Coordinate cleaners, maintenance, trades and building management
Manage office, kitchen and stationery supplies
Handle purchasing, receipts and approvals
Collect mail and complete office errands
Organise staff and client gifts
Prepare the weekly internal newsletter
Event Planning & Coordination
Research venues, manage enquiries and obtain quotes
Assist with event budgeting and cost tracking
Coordinate suppliers, including catering, AV, transport and accommodation
Liaise with clients and attendees regarding event requirements
Prepare run sheets and event logistics plans
Travel & Accommodation
Book flights and accommodation for staff and event attendees
Prepare detailed travel itineraries
Ensure all travel documentation is accurate and distributed on time
Client Communication
Confirm attendee registrations and send event updates and reminders
Respond to enquiries professionally and promptly
Contact potential attendees to help maximise event participation
Event Administration
Prepare event materials, including programs, signage, name badges and briefing documents
Maintain organised event documentation and records
Support general administration related to event delivery
People & Admin Support
Support new starter onboarding
Maintain accurate staff records




Provide general administrative support across the business
Live Event Support (Travel Required)
Attend approximately [X] live events per year across Australia and New Zealand
Assist with event setup, attendee check-in, supplier coordination and troubleshooting
Support the team to ensure events run smoothly and professionally
Be available to work Wednesday to Saturday during live event weeks
(All travel and accommodation expenses are covered by UpScale.)
Team Collaboration
Work closely with the Operations & Events Manager to ensure deadlines are met
Assist with post-event reviews and reporting
Contribute ideas to improve event delivery and attendee experience
What Success Looks Like
Both offices run smoothly without needing to be chased
Events delivered professionally and on schedule
Attendees have a high-quality, well-organised experience
Strong coordination across venues, suppliers and internal teams
Accurate travel logistics and documentation
Clear systems for event planning, communication and follow-up
Continuous improvement in event execution and attendee satisfaction
Requirements
Strong organisation and time management skills
Excellent attention to detail
Clear written and verbal communication
Confidence in dealing with clients and suppliers
Ability to prioritise in a fast-paced environment
Experience with Google Workspace or similar tools
Current Australian Driver's Licence
Willingness and ability to travel interstate and to New Zealand
Working Conditions
Primarily office-based in Byron Bay
Regular communication with clients, venues and suppliers via phone and email
Travel required for live events across Australia and New Zealand
Event weeks require availability Wednesday to Saturday, including Saturday work
Some flexibility outside standard business hours during peak event periods
UpScale Core Values
Strength. Communication. Action.
One of Us
— A connected team becomes unstoppable
Own Your Sh*t
— We take full responsibility, no excuses
Winner Winner
— Every decision serves the client
Show Up
— Be excellent, not good
#J-*****-Ljbffr

📌 Events And Office Coordinator (Byron Bay)
🏢 UpScale Business Coaching
📍 Byron Bay