Duty Manager
Location:
Townsville, Queensland
Employment Type:
Full time | Maximum Term Contract (2 Years)
Lead Integrated Services That Make a Real Impact
Are you an experienced operational leader who excels at leading teams, building strong client relationships and delivering exceptional service outcomes?
Trident Services is seeking a passionate
Duty Manager
to oversee the delivery of integrated cleaning, security and facilities services at a major client site in Townsville. This is a unique opportunity to lead a diverse team, drive operational excellence and make a meaningful impact within a high-profile contract.
Joining us on a
two-year maximum term contract
, you'll play a key role in ensuring service quality, compliance and continuous improvement while creating a positive experience for both our clients and people.
About the Role
Reporting to the
Key Account Manager
, you will lead day-to-day operations across integrated facilities services, including cleaning, security, and customer service. You'll provide strong leadership, ensure contract performance and build trusted relationships with clients and stakeholders.
Key Responsibilities
Lead daily service operations and deliver exceptional outcomes.
Manage multidisciplinary cleaning, security and maintenance teams.
Build strong client relationships and ensure customer satisfaction.
Coordinate workforce planning, rosters, onboarding and training.
Conduct inspections, audits and compliance checks.
Ensure WHS, quality and contract requirements are achieved.
Manage purchasing, budgets and operational costs.




Prepare performance reports and identify improvement opportunities.
Drive innovation and continuous improvement initiatives.
About You
You are a hands-on leader with a passion for people, service excellence and operational performance. You will bring:
3–5 years' experience in facilities management, integrated services, cleaning, security or property services.
Proven leadership experience managing teams and operations.
Strong organisational, communication and problem-solving skills.
The ability to build positive relationships with clients and stakeholders.
A current Driver Licence.
A National Police Check or willingness to obtain one.
Why Join Trident?
As our next
Duty Manager
, you'll enjoy:
The opportunity to lead a flagship contract and make a genuine impact on service delivery.
Stability through a two-year maximum term opportunity with career growth potential.
A diverse role with autonomy across integrated facilities operations.
Career development opportunities with one of Australia's leading integrated services providers.
Supportive leadership that encourages collaboration, innovation and continuous improvement.
A values-driven culture built on teamwork, integrity, respect and customer excellence.
The opportunity to mentor and develop teams while building lasting client partnerships.
Apply Now
If you're an experienced operational leader who enjoys leading people, improving processes and delivering outstanding service outcomes, we'd love to hear from you.
Apply today and take the next step in your career as Trident's next Duty Manager.

📌 Duty Manager (Townsville)
🏢 Trident Services Australia
📍 Townsville