CQID is experiencing organisational growth across all services and seeking suitable candidates for a range of positions.
CQID is one of the largest employers of Aboriginal and Torres Strait Islander peoples in the Central Queensland region.
Offering a broad range of service areas, with roles that serve our community across Rockhampton, Bundaberg, Emerald, Gladstone, Hervey Bay, Longreach, Maryborough and Woorabinda.
A new organisational structure, designated HR team and the implementation of a current Workforce Strategy.
Striving to support employees on their career journey is a priority and contributes us to being a Employer of Choice.
Purpose of the Position
The FWBO's primary role is to support the Team Leader by providing front line case management to achieve better outcomes in accordance with the goals of Aboriginal and Torres Strait Islander families.
Responsibilities and Duties
Participate in assessment, case planning, organisation and delivery of service provision and interventions, reporting and engagement for families
Follow Assessment and Case Management procedures and standards and contribute to continual improvement of services
Build respectful and professional relationships with service users, agencies, partners, community, colleagues and clients
Case coordination – Ensure quality record management and implement Case Plans, including advocating for, supporting and journeying with the family to achieve their desired outcomes
Work always to advance the reputation of CQID and undertake additional relevant duties as required
Participate and contribute to the organisation's compliance obligations under the ISO ****:**** Quality Management System and Human Services Quality Standards (HSQS)
At all times work within CQID's Workplace Health & Safety Policies and Procedures




Other responsibilities as directed by the Team Leader
Qualifications and Experience
Holds a current C Class Queensland Driver's Licence
Current Working with Children Check, 'Blue Card'
Holds or is willing to obtain a First Aid and CPR Certificate
Experience at successful service delivery to Aboriginal and Torres Strait Islander people
Qualifications or knowledge relating to Child Protection
Experienced in client engagement and case collaboration
Skills and Attributes
Aboriginal and/or Torres Strait Islander heritage – [Note: Non-Indigenous applicants will only be considered if no suitable Indigenous candidates are attracted in the first round of applicants]
Knowledge of the Child Protection Act ****
Competent in use of Microsoft Office and client management system software
Physical ability to undertake job responsibilities, including the capacity to travel away from home to achieve family finding and reunification goals
Ability to communicate effectively; spoken and written
Outcome orientated, self-starter, motivated and able to self-manage work tasks and achieve results
Demonstrable capacity to find family and achieve positive outcomes for children and families
Understanding and knowledge of the child protection system
Strong advocate for children, young people and families
Thorough understanding of and ability to practice a strength based and culturally sensitive approach with children/youth, their parents and extended family/kin
An awareness of Aboriginal and/or Torres Strait Islander culture and society, the issues relating to Aboriginal children and family welfare and the ability to effectively communicate with Aboriginal families
Strong connection to and knowledge of local Indigenous Community
Experience in developing and managing case plans
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📌 Family Wellbeing Officer (Rockhampton)
🏢 Central Queensland Indigenous Development
📍 Rockhampton