About the role
Krave Electrical is seeking a Customer Service / Job Scheduler to join our dynamic team in a full-time capacity. Based in Burleigh Heads QLD, this role is essential to the smooth operation of our business, serving as the vital link between our customers and our field teams. You will be responsible for managing customer inquiries, scheduling jobs efficiently, and ensuring exceptional service delivery. This position plays a strategic role in maintaining customer satisfaction and optimising our operational workflow.
What you'll be doing
Responding to customer inquiries via phone, email and other communication channels with professionalism and promptness
Scheduling and coordinating electrical service appointments and jobs to maximise efficiency and meet customer requirements
Managing the job scheduling system to ensure accurate record-keeping and real-time updates
Liaising between customers and field technicians to confirm appointments, provide updates and resolve any scheduling conflicts
Processing customer information and maintaining accurate administrative records
Handling customer complaints and concerns with empathy and working towards satisfactory resolutions
Supporting the management team with administrative tasks and customer follow-ups
ordering parts for the team when necessary
Maintaining a professional and organised work environment, including managing calendars and documentation
What we're looking for
Proven experience in customer service and/or job scheduling roles, ideally within the trades or electrical industry
Excellent communication skills with the ability to interact professionally with customers and team members
Strong organisational and time management abilities with the capacity to manage multiple tasks simultaneously
Proficiency with scheduling software and computer systems; experience with Simpro's job management platforms is highly desirable
A customer-focused mindset with a commitment to delivering exceptional service
Problem-solving skills and the ability to handle challenging situations calmly and professionally
Attention to detail and accuracy in record-keeping and data entry
Reliability and punctuality with a professional demeanour
Familiarity with electrical services or trades preferred but not essential if you demonstrate strong transferable skills
What we offer
A supportive and team-oriented work environment within a growing electrical services company
Full-time employment with consistent hours and stability
Opportunities for professional development and training as you grow with the company
Competitive remuneration package reflective of your experience and skills
A team culture that values communication, reliability and customer satisfaction
Flexible working arrangements where possible to support work-life balance
About us
Krave Electrical is a dedicated electrical services company committed to delivering high-quality workmanship and exceptional customer service to the Gold Coast & Brisbane. We pride ourselves on our skilled team, professional approach and unwavering commitment to customer satisfaction. Our business is built on strong relationships with clients and a culture of continuous improvement. We believe in supporting our team members and creating an environment where they can develop their skills and contribute meaningfully to our success.
Apply now
If you are an enthusiastic and organised professional ready to make an impact in a customer-facing role, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining the Krave Electrical team.