Totally Workwear Hemmant supplies workwear, PPE, footwear and corporate wear to trades, businesses and individual customers. We pride ourselves on high standards, great service and practical product knowledge.

The role

We’re looking for an experienced Customer Service & Product Assistant to work alongside the Store Manager to deliver outstanding service to existing and new customers and support merchandising and product management across workwear, PPE, footwear and corporate wear.

Key responsibilities
Provide high-level customer service in-store and by phone/email; build rapport with recent and repeat customers
Advise customers on product fit, features, compliance (PPE) and suitable solutions
Assist the Store Manager with merchandising, stock presentation, replenishment and inventory checks
Support product receiving, labelling, pricing and displays for workwear, footwear and corporate ranges
Process sales transactions, returns and exchanges accurately
Maintain product knowledge and keep up to date with new ranges and supplier information
Take ownership of tasks,



follow through on customer enquiries and contribute ideas for store improvement

About you
Previous retail/customer service experience, preferably with merchandising or product handling (workwear, PPE or footwear advantageous)
Solid verbal communication and customer-focused mindset
Self-starter who takes ownership, works well with minimal supervision and supports the team
Attention to detail, reliable and punctual
Comfortable using POS systems and basic inventory tools; willingness to learn supplier/product systems

Working hours & location
Full time, based at Totally Workwear Hemmant. Weekend or early/late shifts as required by store roster.

What we offer
Competitive hourly rate (negotiable based on experience)
Store bonus structure
Supportive team setting and on-the-job training
Chance to develop product expertise and advance within the business
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📌 Customer Service Assistant Queensland (Australia)
🏢 Totally Workwear
📍 Australia