Lead human-centred design across complex enterprise technology and operational environments.
At a glance
Shape UX strategy across a major technology portfolio
Lead vendor-based designers while remaining hands-on
Permanent role with a 10% short-term incentive
The Opportunity
This is an opportunity to lead and shape user experience across a major Australian organisation undergoing significant technology modernisation.
Working across a broad portfolio of operational, field-based and corporate technology initiatives, you will help senior leaders understand user needs, shape projects and improve how employees interact with systems and processes.
This is not a traditional digital agency or consumer-product design role. The work involves complex enterprise environments, operational users, legacy systems, multiple stakeholders and initiatives that require thoughtful discovery before technology decisions are made.
You will lead UX activity from early-stage research and journey mapping through to design, prototyping and delivery guidance. You will also manage an established vendor relationship and allocate work across a flexible team of UX practitioners.
The Role
You will:
Bring a strategic UX perspective to technology and process initiatives
Partner with senior business and technology leaders
Lead user research, discovery and journey-mapping activities
Conduct day-in-the-life research with operational and field employees
Understand how users interact across multiple systems and processes
Shape initiatives before they enter formal delivery
Develop concepts, prototypes and design recommendations




Review interface changes arising from technology and security upgrades
Manage and allocate work across vendor-based UX resources
Work closely with Product, Technology, Change and Process teams
Establish more consistent human-centred design practices
Present recommendations and challenge assumptions at senior levels
About You
You are an experienced enterprise UX, product design or service design practitioner who can operate strategically while remaining comfortable undertaking hands-on work.
You will bring:
Strong experience within a large and complex organisation
Advanced user research and journey-mapping capability
Experience working across enterprise platforms and operational processes
Evidence of taking work from discovery through to delivered outcomes
Strong facilitation, communication and stakeholder-management skills
Confidence engaging with General Managers and senior technology leaders
Experience shaping ambiguous problems and defining practical next steps
The ability to lead and coordinate external designers or delivery partners
Strong prototyping and design capability
A pragmatic and commercially aware approach
Experience in banking, government, transport, telecommunications, infrastructure, utilities or another regulated setting will be highly regarded.
Candidates whose experience has been primarily within digital agencies or focused exclusively on consumer-facing visual design are unlikely to be aligned to the role.
The Offer
The anticipated remuneration is approximately $185,000 inclusive of superannuation, with some flexibility for an exceptional candidate. A 10% short-term incentive is provided in addition to fixed remuneration.
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📌 Ux Lead (New South Wales)
🏢 Marlin Human Capital
📍 New South Wales