Connect with our members as their first point of contact and deliver uncommon care in our Eyecare centre in Brookvale.
About the Role
As the Receptionist, you will be the face of the Eyecare centre. You will welcome members, manage appointments and booking enquiries, handle incoming phone calls, and provide exceptional customer service to our members and staff.
This role will be based in our Brookvale Eyecare centre, with possible relief at any of our eight HCF Eyecare centres around Sydney.
This is a full time,12 months max term contract. You will work an 11 day fortnight. You must be available to work every second Saturday from 9am to 3:30pm.
Responsibilities
Providing courteous, prompt and correct responses to all enquiries received
Raising accounts and receipt payments
Complying with policies and procedures
Maintain a clean and safe environment.
About You
Proven experience in a customer facing receptionist role
Demonstrated understanding of computerised appointment booking systems
Strong communication skills to build rapport with Members.
Good time management and high attention to detail
Excellent listening skills and teamwork mentality.
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since **** we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF,



our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Purpose-driven passion
We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
Flexible working arrangements
50% subsidy on HCF hospital and/or extras cover
Family-friendly certified employer
18 weeks of parental leave for all new parents
Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work setting. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
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📌 Receptionist (New South Wales)
🏢 Ventia
📍 New South Wales