This is a causal Reservations Coordinator position (approx. 20hrs per week) located in Mosman, NSW (best accessed via car). Monday, Tuesday, Saturday OR Sunday.

In this role, you will be responsible for efficiently managing restaurant reservations for 7 venues in both Sydney and the ACT and providing exceptional customer service to guests.

What you'll be doing
Handling all incoming reservation enquiries and bookings via phone, email and online channels
Maintaining accurate guest records and reservation details
Assisting with group bookings
Responding to guest queries and resolving any issues in a timely manner
Providing exceptional customer service to build long-term relationships with guests
Collaborating with the wider hospitality team to ensure a seamless guest experience
Managing social media posts, content and scheduling or select venues




Managing the creation and distribution of gift cards

What we're looking for
Now Book It experience is advantageous, however full training will be provided
Solid communication and interpersonal skills, with the ability to liaise with guests and colleagues at all levels
Excellent problem-solving and conflict resolution skills
Proficient in using reservation and booking platforms
Exceptional attention to detail and data entry skills
Adaptable and adaptable, with the ability to work in a quick-paced environment
A genuine passion for hospitality and delivering outstanding customer experiences
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📌 Casual Reservations Coordinator Mosman (Australia)
🏢 Grand Pacific Group
📍 Australia