About Unique Metals Laser
Proudly Australian and a privately owned company, Unique Metals Laser's history stretches back to ****. Unique Metals Laser have multiple sites in Australian mainland states that provide high precision laser cutting and fabrication services to a variety of industries.
Customer Service Officer - Wangara
For more information about Unique Metals Laser, and the services we provide please visit our
About The Role
We are seeking an enthusiastic, hardworking and committed individual to deliver excellent customer service to meet customer requirements. The successful candidate will report to the Operations Manager based in our Wangara branch.
Duties and Responsibilities Include
Deliver excellent customer service, providing consistent and precise sales process to meet customer requirements.
Work with customers, internal estimators and sales representatives to provide support relating to manufacturing and pricing of customer products.
Answer inbound phone calls
Communicate effectively between the business and customer for all requirements, updates or changes to any aspect of production or delivery.
Follow up on all quotations and record outcomes and provide feedback to enable improvement
Participate in and promote a teamwork culture by assisting other team members within business to achieve organisational objectives.
Act as a "Process Champion" and actively participate in the review,



development and implementation of customer service improvement activities
Respond to a range of enquiries and work demands given a high-volume environment
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Update customer details such as name and change of address and take payment information for Eftpos transactions
Assist in office administration tasks as required
About The Candidate
Proven customer service skills
Valuable computer skills, proficient with Microsoft products (Work, Excel and Outlook)
Excellent data entry skills.
Excellent written and verbal communication skills
Good interpersonal skills and ability to work as part of a team
Ability to multitask, prioritise and manage time effectively
Strong analytical and problem-solving skills
An ability to work in a fast-paced environment
An understanding of quality management systems (ISO **** quality system)
Benefits
Competitive Salary
Employee Assistance Program incorporating services like Financial Counselling and Nutritional coaching.
Company uniform
Unique Laser prides itself on being an equal opportunity employer and is committed to providing a diverse and inclusive workplace.
Please note that candidates must have Australian work rights and will be asked to undergo a pre-employment drug & alcohol testing.
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📌 Customer Service Officer (Western Australia)
🏢 Unique Metals Laser
📍 Western Australia