At JB Hi-Fi, we're more than just one of Australia's largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.
We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.
JB Hi-Fi is the perfect place to
power your career
, and we're excited to hear from you.
Fast paced and exciting
environment where
diversity
is celebrated, and creativity and ideas are
valued
.
Competitive remuneration
to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
Access to exciting
career opportunities
and
comprehensive training and development programs
as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi Current Zealand, The Good Guys and E&S; Trading).
Fantastic discounts across the JB Hi-Fi Group, plus access to
Beny
, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
We offer
12 weeks paid parental leave
for eligible primary carers (and a gift for new parents) and we
embrace flexibility
and offer
hybrid working
models for eligible roles.
Our
Employee Assistance Program (EAP)




provides counselling and a wide array of other wellbeing resources for our team members and their families.
Our
Helping Hands workplace giving program
has raised millions for our charity partners to support positive impact in the community.
Demonstrating our
commitment to sustainability
, we are on track to reach our goal of net zero carbon emissions by **** and continue to improve the way we reduce, reuse, and recycle.
Job Description
As a Counter Specialist, you will have the opportunity to contribute to the continued sales growth of the store through delivering excellent customer service, while ensuring compliance to core policy and procedures, including:
Contributing to improving processes at the counter by ensuring systems are implemented and followed
Working collaboratively as part of a team in delivering a positive experience for both instore and online customers and effectively resolving customer complaints and queries as required
Train and support new counter team members in understanding all systems and processes
Qualifications
Results-driven with a strong focus on delivering the best customer outcomes
Strong multi-tasking skills, coupled with your keen eye for detail will see your success in this role
Background in cash handling, including EFTPOS facilities (ideal, but not essential)
Additional Information
JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
Job Location
#J-*****-Ljbffr

📌 Counter Specialist (Sydney)
🏢 Jb Hi-Fi
📍 Sydney