Internal Communications Manager- South Bank, QLD
1mo ago , from Flight Centre Travel Group
Lead the way we connect, engage, and inspire Flight Centre Travel Group teams worldwide—driving next‐generation internal communications and bringing our brand story to life through bold, strategic storytelling.
ABOUT THE OPPORTUNITY
You will lead how Flight Centre Travel Group connects, engages, and inspires its people through powerful internal storytelling. As our Internal Brand Communications Manager, you will shape and deliver a next‐generation communications strategy across global teams. This is a high‐impact role where your creativity and strategic thinking will influence employee engagement, alignment, and brand culture. You will partner with senior leaders and marketing teams to bring our vision, updates, and stories to life across multiple channels.
KEY RESPONSIBILITIES
Deliver presentations at internal events and management meetings
Develop and execute a global internal communications and engagement strategy
Activate communication strategies to share business vision, initiatives, and updates
Plan, write, and edit compelling content for intranet, newsletters, emails, and video
Lead the creation and delivery of multi‐channel content, improving existing channels and introducing current approaches
Establish and promote two‐way communication channels to drive employee engagement and feedback
Create engaging internal campaigns and assets that build commitment and enthusiasm
Provide communications support and creative input for senior executives and internal brand teams
Translate ideas into creative briefs and storyboard concepts for designers and suppliers
Draft executive messaging, scripts, and presentations for employee communications
Ensure all messaging is aligned with global communications strategies and consistent across channels
Coordinate internal communications to align with external messaging where relevant
Support internal communication responses during crisis scenarios to protect brand reputation




Measure and evaluate communication effectiveness through metrics and reporting
Mentor and collaborate with internal communications team members to ensure cohesive delivery
Collaborate with key stakeholders across local, regional, and global teams to align communications initiatives
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
Minimum 8+ years' experience in communications with exposure to senior stakeholders
Degree in Communications, Journalism, PR, Media Studies, or a related discipline
Additional qualifications in Business, Marketing, or Change Management (desirable)
Strong experience in content creation across multiple internal communication channels
Experience in campaign development, storytelling, and engagement strategies
Proven ability to develop and execute strategic communication plans
Strong stakeholder management and relationship‐building capability
Experience in campaign development, storytelling, and engagement strategies
Proven ability to develop and execute strategic communication plans
Strong stakeholder management and relationship‐building capability
Ability to manage competing priorities and perform under pressure
Strong business acumen, customer focus, and results orientation
Exceptional written and verbal communication skills
What you'll Enjoy
Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Ltd
Our People:



FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development: Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across theglobe -we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in ****)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
#LI-BC1#LI-Onsite
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
#J-*****-Ljbffr

📌 Internal Communications Manager- South Bank, Qld (Brisbane)
🏢 Flight Centre Travel Group
📍 Brisbane