Dive In Swimming Academy – Jamisontown NSW
Dive In Swimming Academy | Penrith
Training provided | Great around uni studies, family life or sport schedules
2–3 shifts per week
Are you looking for a role, where you can build transferable skills for the future?
At Dive In Swimming Academy, we're a premium, family-owned swim school famous for the little details, deep empathy, and an incredible experience for our families.
Bring your customer service skills to poolside
We're looking for a kind, reliable and confident Pool Deck Assistant to support our swimmers, families and teachers from the pool deck.
This is a customer-facing role, ideal for someone with customer service experience who enjoys helping people, staying busy and being part of a supportive team. Experience in a customer-facing or people-focused environment will be highly valued.
Must be available:
Wednesday afternoons: 3:30pm – 6:45pm
Sunday mornings: 8:00am – 11:15am
*Additional shifts may be available depending on team cover and operational business needs.
What's in it for you
Structured onboarding and support
— we'll help you learn our systems and settle confidently into the role.
Great opportunity to work around study, family life or sport
— short casual shifts that can work well around uni or other commitments
Premium swim school setting
— we are Healthy Swim Australia Certified, with water that is ultra-gentle on skin and eyes, with no red eyes or strong chemical smells
Real workplace experience
— in customer service, teamwork and working with children
A swim school culture with heart-
we celebratebig wins
,
tiny milestones and the little moments that matter




What you'll do
As a Pool Deck Assistant, you'll help lessons run smoothly and create a positive experience for families from the pool deck.
Duties include:
Providing a great experience by greeting swimmers and families with warmth and professionalism
Recording accurate class attendance & recording swimmer skills on our iPad app
Preparing lessons by setting up and packing away lesson equipment as required while also:
Assisting with equipment during classes e.g: goggles, kickboards, floats and pool deck items
Maintaining a safe and welcoming environment by keeping the pool deck and shared spaces clean, tidy and safe.
Providing outstanding customer service by proactively assisting families on pool deck, answering questions where appropriate, and connecting them with the right team member when needed.
Completing general ad hoc support duties in a busy lesson environment
What you'll bring
Applicants must have previous experience in a customer-facing role and demonstrate the confidence to communicate professionally with families in a busy, rapid-paced setting.
We're looking for someone who is:
Friendly, approachable and professional
A reliable, punctual energetic, and eager-to-learn attitude.
Confident communicating with families, carers and children
Able to multitask in a busy environment and remain calm and organised
Willing to use initiative
CPR certification (or willing to obtain)
Current Working With Children Check.
Our values
At Dive In, our values guide how we work:
Safety First | Integrity & Respect | Team Collaboration | Customer-Centric Focus | Continuous Learning
Ready to dive in?
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📌 Pool Deck Assistant (Sydney)
🏢 Dive In Swimming Academy
📍 Sydney