Customer Success Specialist/ Service Sales Representative
The Customer Success Specialist is responsible for driving customer retention and service revenue while ensuring efficient day-to-day service operations. This role combines proactive customer engagement with operational support, including contract management, job coordination, and service delivery follow-up, to deliver a seamless end-to-end customer experience.
Assess client's current asset status, their future needs and requirements
Analyse customer revenue trend and identify growth opportunities for management
Leverage installed base insights to identify product, service, calibration, and upgrade opportunities
Proactively engage customers with lifecycle insights (e.g. obsolescence, compliance risks)
Promote service offerings including calibration, repair, and bundled support plans
Prepare and structure service quotations, including calibration, repair, and support offerings
Support Sales with qualified leads for upgrade, trade-in, and service opportunities
Manage support and service contracts (e.g. SLAs)
Track contract entitlements, coverage, and renewal timelines
Ensure contractual obligations (response time, service scope) are met
Coordinate with internal teams to deliver services in line with contract commitments
Support calibration and service campaigns through customer segmentation and outreach
Identify gaps in service coverage and drive service attach initiatives
Assist in executing lifecycle programs (e.g. end-of-life replacement, upgrades)Service offering quote:
Assists D-S&O; in analysing the source of service-related order income and cost reports
Supports D-S&O; in interpreting service-related financial reports
Assist in marketing and promotional activities
Create, organise, and maintain client portfolios
Manage the Service Portal (customer asset management)




The Customer Success Specialist is responsible for driving customer retention and service revenue while ensuring efficient day-to-day service operations. This role combines proactive customer engagement with operational support, including contract management, job coordination, and service delivery follow-up, to deliver a seamless end-to-end customer experience.
Diploma/Advanced Diploma in Radio Frequency/ Electronics + Solid industry experience
Preferred: Degree with RF/ Microwave/ Communications focus
2-3 Years in one of the following:Business AnalysisTechnical Sales (RF or electronics)Technical Support/ Service engineeringApplication engineering
Planning and Organization, Teamwork & Professionalism.
Equal opportunities are important to us. Regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as sexual orientation and identity.
Established in Australia 40 years ago, the local subsidiary of Rohde & Schwarz continues to provide the latest innovative equipment and expertise to customers in the fields of wireless communications and RF test and measurement, broadcast and media, aerospace and defence, cybersecurity and network technology. R&S; Australia has also achieved considerable success providing integrated communications solutions to the Australian Defence Force. The local service centre supports customers in Australia and New Zealand, offering comprehensive calibration and repair service throughout all phases of the product lifecycle.
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📌 Customer Success Specialist/ Service Sales Representative (Sydney)
🏢 Rohde & Schwarz
📍 Sydney