Work Pattern:
Monday to Friday – start time to be discussed with successful candidate + on call support (critical issues) on rotational roster
About the Role
We are seeking a customer-focused and motivated Service Desk Analyst to join our IT team based in Brighton, Tasmania. This role is ideal for someone who enjoys problem-solving, helping others, and working in a quick-paced environment supporting a large national business.
You will be the first point of contact for over 1,000 users across 60 sites throughout Australia, providing technical support and ensuring incidents and requests are managed effectively through our IT Service Management (ITSM) platform. Working alongside our Infrastructure, Applications, and Data & Analytics teams, you'll play a critical role in keeping our business connected and operational.
As our operations run 24/7, participation in an after-hours support roster for critical business issues is required.
Key Responsibilities
Provide first and second-level IT support to users across Australia
Respond to support requests received via phone, email, service portal, and face-to-face interactions
Analyse, categorise, prioritise, and resolve incidents and service requests
Escalate complex issues to specialist teams when required
Manage and maintain user accounts and permissions
Support desktops, laptops, printers, mobile devices, and network connectivity issues
Maintain accurate documentation and ticket updates within the ITSM system




Work towards agreed service levels and key performance indicators
Deliver outstanding customer service and technical support experiences
Experience managing workloads against Service Level Agreements (SLAs)
User account administration experience within Active Directory and business applications
Strong knowledge of Microsoft 365 in a corporate environment
Experience supporting desktop devices, printers, and network connectivity
Knowledge of mobile device management platforms and telecommunications asset management
Strong troubleshooting and application support skills
Ability to complete pre-employment checks, including a criminal history check
Full Australian working rights
Desirable Qualifications & Experience
Previous Level 1 or Level 2 Service Desk experience using an ITSM platform
Microsoft certifications or equivalent industry qualifications
Tertiary qualifications in Information Technology or a related field
Experience within the transport and logistics industry
Experience with
:
Microsoft 365
SharePoint
Active Directory
TIPT systems
Apple DEP
Why Join Us?
Work with up-to-date technologies across a national business
Gain exposure to a diverse IT workplace
Career development and learning opportunities
Supportive team culture with experienced IT professionals
40% Discount with Ringers Western when shopping online
15% Discount on Bridgestone Tyres
Referral Bonuses for successful sharing a good candidate
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📌 Service Desk Engineer (Hobart)
🏢 Lindsay Australia
📍 Hobart