Health and Aged Care Professionals – Frenchs Forest NSW

$95,000 - $95,000 a year

Full time

14d ago , from Health and Aged Care Professionals

Benefits
Permanent role
This role is based full-time in the office (Monday to Friday)
Offices located in Frenchs Forest, 2086
Free onsite parking

About the Company

Our client is a well-established and growing organisation within the healthcare and medical products space, supporting hospitals and surgeons across Australia. They are known for their high-quality products, strong customer relationships and a collaborative, team-driven culture.

About the Opportunity

This is a leadership opportunity managing a team within Customer Care, focused on ensuring the smooth coordination, follow-up and completion of customer orders.

You will be responsible for overseeing daily operations, driving team performance and ensuring all customer interactions are handled efficiently and professionally. This role is ideal for someone ready to step into or further develop their leadership capability, with a robust focus on coaching, accountability and continuous improvement.

What You’ll Be Doing
Leading, coaching and developing a team of Customer Care Coordinators
Overseeing daily workflow including inbox management, open orders and follow-ups




Ensuring timely resolution of outstanding items such as missing PO details and approvals
Monitoring performance, tracking KPIs and driving team accountability
Acting as the escalation point for complex customer queries or issues
Working closely with internal teams including Sales, Warehouse and Operations
Identifying process improvements to enhance efficiency and service delivery

What You’ll Need
Experience in a customer service, customer care or order processing environment
Previous leadership, team leader or supervisory experience
Experience within healthcare, medical devices, manufacturing, or FMCG environments preferred
Strong ability to manage competing priorities in a rapid-paced environment
Excellent communication and stakeholder management skills
A proactive, solutions-focused mindset with robust attention to detail
Confidence working across multiple systems
A hands‑on approach with the ability to support and guide the team when needed

Culture

This is a business that values collaboration, positivity and accountability. The team works closely together in a supportive, office-based environment and takes pride in delivering a high level of service to their customers.
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📌 Customer Service Manager Northern Beaches Council
🏢 Health and Aged Care Professionals
📍 Northern Beaches Council