As a key member of the Fundraising team, the Supporter Care Coordinator is often the first voice or face a Wayside Chapel supporter connects with.
This role delivers warm, responsive, best-practice care across every touchpoint, playing an essential part in how supporters experience our mission day to day.
ABOUT THE ROLEBuild genuine relationships with supporters and fundraisers, ensuring every interaction reflects the values of the Wayside community and brand
Manage inbound enquiries for cash supporters and regular givers
Thank and welcome supporters across all areas of fundraising, including coordinating volunteers to help make these calls, particularly during the Christmas period
Deliver exceptional supporter experiences across phone, email, and in-person interactions
Coordinate regular giver onboarding, support retention campaigns, and mass impact reporting
ABOUT YOUYou've spent a couple of years building great relationships with customers or supporters, whether in a donor care, sales, or customer service setting
You thrive on variety, as one moment you're on the phone welcoming a new supporter, the next you're supporting a community fundraising event, and after that you're troubleshooting a payment decline or a supporter concern.
Superior customer service skills, high degree of empathy and ability to represent Wayside Chapel in a professional manner at all times
A champion for needs of all supporters
Experience using a CRM system (e.g. Salesforce) with confidence




ABOUT WAYSIDEWayside Chapel has provided unconditional love,careand support to the most marginalised peopleon and around the streets of Sydney since ****.
Our mission is to create a community with no 'us and them',and address underlying issues of inequality,wellbeingand loneliness.From our centres in Kings Cross and Bondi and through outreach teams, we offer a range of support services that place dignity, respect and love at the heart of what we do.
Every day, we walk alongside people facing homelessness, addiction, mental healthchallengesand isolation.Weprovide care that is trauma informed, respectful and human.
WHAT'S IN IT FOR YOU?
Five weeks' annual leave
Adaptable/hybrid working options
$15,900 of your annual salary tax-free through generous NFP salary packaging
Paid cultural and ceremonial leave for First Nations employees
Cultural loading allowance
Employee Assistance Program – free, confidential counselling service
Wayside is a registered portable long service leave employer
Wayside is an Equal Opportunity Employer that provides an inclusive work environment and embraces the diverse talent of its people.
We value people of all cultures, languages, capacities, sexual orientations, genderidentitiesand/or expressions.
We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.
Before an offer of employment, candidates will be required to complete the pre-employment checks, including reference checks and a background check.
#J-*****-Ljbffr

📌 Supporter Care Coordinator (New South Wales)
🏢 Wayside Chapel
📍 New South Wales