About Us:
We're not your typical workplace, and we're not looking for a typical IT Support Officer.
We are enthusiastic, driven and growing....
fast!
We are the ElevenX Group, a management company that supports multiple different brands of varying industries.
Our group provides high level management services through a centralised leadership team, creating unity while celebrating the uniqueness of each brand.
The Opportunity
We have an incredible opportunity for an experienced IT Support Officer to join the team in our offices based in Arundel, Gold Coast (full-time in office role).
In this role you'll work to monitor, troubleshoot and maintain computer systems and networks, ensuring seamless operations for our team members.
This includes setting up devices, configuring computer systems, identifying hardware & software issues, and resolving technical challenges for our team.
You will use your natural problem-solving skills to overcome challenges identify solutions and utilise your strong interpersonal skills to adapt your communication style to suit your audience.
What You'll Be Doing:
Installation and configuration of hardware and applications
Monitoring and maintaining computer systems and networks
Offer support, face to face, over the phone or online to identify and resolve issues




Troubleshoot system/network problems and diagnose and solve hardware/software faults
Support the roll-out of new applications, security configurations and updates
Manage service desk inbox, actioning tickets according to urgency
Work quickly to respond to enquiries and IT issues within determined timelines
Manage other ad hoc IT & Servicedesk tasks as required
What You'll Bring:
Experience in a similar role
Strong communication and interpersonal skills
Highly organised with exceptional time management skills
Proven experience in working autonomously
Strong computer literacy including proficiency in Google Workspace
Why You'll Love It Here:
A values-led culture where high performance and heart go hand in hand
A supportive, high-energy People and Culture team
Genuine career progression in a growing group
The chance to make a real impact, and be trusted to do so
Market-competitive salary
Sound like you?
We'd love to hear from you BUT please don't submit a generic cover letter.
We want people who go above and beyond and consider themselves high performers.
Submit your resume and a short cover letter telling us why you're excited about this role.

📌 It Support Officer (Gold Coast)
🏢 Nameless
📍 Gold Coast