We are looking for an experienced
Research & Insights Coordinator
to join our client on an initial
12-month contract
.
This is an exciting prospect to play a key role in shaping business performance, improving customer experiences, and supporting evidence-based decision making within a highly regarded local government organisation.
What you'll be doing
As the Research & Insights Coordinator, you'll lead the development and delivery of research programs that help drive organisational performance and improve community outcomes. You'll work across a broad range of stakeholders, providing valuable insights through research, analysis and reporting that supports strategic planning and continuous improvement initiatives.
Key responsibilities
Design and deliver community perception, customer satisfaction and market research projects.
Develop business performance metrics and reporting frameworks.
Identify opportunities for business improvement through data collection, analysis and evidence-based recommendations.
Prepare high-quality reports and presentations for senior leadership and Executive.
Manage research projects from planning through to delivery while meeting deadlines and organisational objectives.
Communicate findings clearly and confidently to a range of stakeholders across the organisation.
We are looking for an experienced
Research & Insights Coordinator
to join our client on an initial
12-month contract
.
This is an exciting opportunity to play a key role in shaping business performance, improving customer experiences, and supporting evidence-based decision making within a highly regarded local government organisation.
What you'll be doing
As the Research & Insights Coordinator, you'll lead the development and delivery of research programs that help drive organisational performance and improve community outcomes. You'll work across a broad range of stakeholders,



providing valuable insights through research, analysis and reporting that supports strategic planning and continuous improvement initiatives.
Key responsibilities
Design and deliver community perception, customer satisfaction and market research projects.
Develop business performance metrics and reporting frameworks.
Identify opportunities for business improvement through data collection, analysis and evidence-based recommendations.
Prepare high-quality reports and presentations for senior leadership and Executive.
Manage research projects from planning through to delivery while meeting deadlines and organisational objectives.
Communicate findings clearly and confidently to a range of stakeholders across the organisation.
Do you have
Highly developed survey and market research experience across community perception research, customer satisfaction research and community capacity building.
Experience developing business performance metrics and measurement programs.
Extensive experience identifying and implementing business improvement initiatives driven by research and data analysis.
Outstanding communication and presentation skills with the ability to promote a culture of continuous improvement.
Strong analytical skills with the ability to independently conduct research, interpret data, draw meaningful conclusions and produce concise, compelling reports.
Demonstrated project management experience, delivering outcomes with minimal supervision while managing competing priorities.
Experience preparing and presenting high-quality reports for Executive leadership and Council.
Benefits:
Initial
12-month contract
Highly competitive hourly rate
Hybrid working arrangements
Opportunity to contribute to projects that directly improve services and outcomes for the local community
Supportive and collaborative team culture
Work for an organisation committed to innovation, continuous improvement and professional development
#J-*****-Ljbffr

📌 Research And Insights Coordinator (New South Wales)
🏢 Public Sector People
📍 New South Wales