Are you passionate about delivering exceptional customer service and solving problems that matter?
Join Blackwoods as aCustomer Care Consultantsupporting our Mega Mining customers some of the largest and most important clients in our network.
In this role, you'll be the first point of contact for customer enquiries, taking ownership of each interaction to deliver fast, accurate and customer‐focused solutions.
You'll work closely with teams across Sales, Warehouse Operations, Purchasing, Accounts, and our vendor partners to ensure seamless service and outstanding customer experiences.
What you'll be doing
Handle all telephone and email enquiries, striving for first‐contact resolution and total customer satisfaction
Expedite orders to meet delivery expectations and KPIs, following through all actions and escalation processes
Identify and assess customer requirements through effective questioning and system interrogation to improve the customer experience
Release and manage EDI exceptions to ensure customer orders flow through the system quickly and accurately
Engage in team and individual training to stay current with processes, policies, system changes, and new business tools
What you'll bring
Clear and confident written and verbal communication skills
Experience delivering exceptional customer service in a fast‐paced environment




Solid problem‐solving skills and high attention to detail
Ability to manage conflicting priorities and work collaboratively
Experience in call centres or retail environments (advantageous)
What's In It For You:
Exclusive Perks:Team Memberdiscount cardforKmart, Bunnings, Target & Officeworks,FREEOne Passsubscription&Wesfarmers; discountedoffersfrom over 400 retail partners
Continuoustraining and career developmentopportunities
Team events, celebrations,awardrecognition and prizes
Employee Assistance Program:wellbeingsupportfor you and your immediate family-coveringcounselling, coaching, financial advice, legal guidance, nutritionalservices, & more!
Refer-A-Friend program–earn up to $2,000 for each referral!
Generouspaid parental leavepolicy
Freeonsite parkingand more!
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
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📌 Customer Care Consultant (North Mackay)
🏢 Blackwoods
📍 North Mackay