Administration Assistant - Customer Relationship Office
Full Time | Chatswood | Contract until May ****
Join Link Wentworth's Customer Relationship Office and play a key role in supporting complaints, feedback and appeals processes that help improve customer experiences and service outcomes.
About the Role
This is a unique administration opportunity for someone who enjoys combining customer service, investigation, problem-solving and administrative support.
Reporting to the Customer Relationship Manager, you'll support the effective management of customer complaints, appeals and feedback by coordinating information, maintaining accurate records, preparing correspondence and ensuring matters are progressed within required timeframes.
You'll work closely with internal teams, customers and external stakeholders to support fair, timely and customer-focused outcomes.
The role is based primarily in the Chatswood office, with travel to other offices as required.
What You'll Do
Support the administration of complaints, appeals and customer feedback matters
Gather and collate information, records and documentation to support investigations and resolutions
Prepare correspondence, file notes and customer communications
Maintain accurate records and monitor complaint timeframes
Communicate with customers, advocates and internal stakeholders to obtain information and provide updates
Respond to customer enquiries and support effective issue resolution
Coordinate meetings, schedules and administrative activities
Assist with reporting, data collection and continuous improvement initiatives
Handle confidential and sensitive information with professionalism and discretion
About You
You are highly organised, customer-focused and detail-oriented, with excellent communication skills and the ability to manage competing priorities.




You enjoy working collaboratively, take initiative and are committed to delivering positive customer outcomes.
You Bring
At least two years' experience in an administration or customer service role
Strong written and verbal communication skills
Experience managing customer enquiries, complaints or feedback processes [desirable]
The ability to prepare qualified correspondence and maintain accurate documentation
Sound judgement and the ability to identify and elevate complex matters
Strong organisational and time management skills
Experience working with confidential and sensitive information
Excellent attention to detail and ability to work in a high-volume environment
A commitment to customer service excellence and continuous improvement
You Also Have
Working rights in Australia
A National Police Check (within 6 months) or willingness to obtain one
An NDIS Worker Screening Check or willingness to obtain one
Willingness to meet vaccination requirements
Ability to travel between Link Wentworth offices as required
Commitment to social justice, inclusion and Link Wentworth's values
Why Work With Us?
At Link Wentworth, you'll be part of an organisation that is growing, ambitious and deeply committed to improving housing outcomes and customer experiences across NSW.
We Offer:
A supportive and collaborative workplace culture
Career development and internal mobility opportunities
Flexible work options
Competitive salary plus not-for-profit salary packaging benefits
Meaningful work that contributes directly to positive customer outcomes
The opportunity to influence service improvement across the organisation
Questions?
To request a copy of the full position description or to make any other enquiries, please contact Mitchell Green, Recruitment Specialist ****** or phone**************
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📌 Administration Assistant - Customer Relationship Office (New South Wales)
🏢 Link Wentworth
📍 New South Wales