Experienced Medical Receptionist / Practice Manager Assistant

We are seeking a proactive, reliable and astute experienced medical receptionist to join our growing ophthalmology clinic. As the front door of our business, the successful candidate will play an important part in shaping the patient experience from first contact through to treatment. Therefore, a dynamic individual with patient focused approach is a must.

The successful candidate will play a critical role in running of the practice as well as proactively updating processes as needed. You will be working independently and collaboratively with the practice manager. This is a part time position, commitment of 3 to 4 days a week.

Experience working in a specialist clinic is highly desirable.

Remuneration will be based on skills and experience.

CRITERIA
Astute and highly adaptable
Able to multitask and work under pressure
Team-oriented skill, able to proactively work both independently and as part of a small team
Demonstrate commitment to patient privacy, confidentiality, and respect
Experience in specialist clinic and understanding of Medicare billing preferable
Excellent organizational skills, high attention to detail and accuracy in documentation / data entry




Efficient time management and rapid learner
Friendly, skilled and confident communication style
High standard of work ethics
Passionate and enthusiastic about your work and therefore reflecting our organization value
Represent the organization confidently
Reliable, punctual, and positive attitude
Willingness to grow with the business

KEY RESPONSIBILITIES
Ability to communicate effectively with referral partners
Ability to communicate effectively with patients or carers
Appointment coordination and understanding of clinic rhythm
Ad hoc task and administration supportas requested by doctor, clinical team and practice manager
Assisting in marketing
Billing and payment
Clinic preparationincluding cleaning and tidy up
Concise and accurate documentation
Conflict resolution and de-escalation
Coordinating surgical lists and booking; liaising with Anaesthetic rooms, Hospitals and Equipment Reps
Continuing professional development in team leadership management skill
Know when to escape and seek assistance from Practice Manager or clinical team
Problem solving and ability to prioritize
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📌 Medical Receptionist Canberra
🏢 Canberra Ophthalmology
📍 Canberra