Our client is a national leader in the hire, sale and servicing of onsite access equipment built on employee development, safety, strong team culture, and fast, reliable customer service.
As their footprint grows, they're looking for a Regional Service Manager to take charge of service and fleet reliability across allocated locations.
The Prospect
This is a senior operational and technical leadership role.
You'll be responsible for the safe, compliant, reliable and cost-effective service and maintenance of the plant and equipment.
You'll lead Workshop Supervisors, Service Coordinators and Technicians, act as the senior escalation point for complex service issues, and balance hands‐on technical leadership with regional performance oversight, reporting directly to the executive leadership team.
Duties & Responsibilities
Provide leadership, direction and operational oversight to service teams across the region
Lead, coach and develop Workshop Supervisors, Service Coordinators and technicians
Ensure all EWPs are serviced and maintained to OEM requirements, manufacturer bulletins and Australian Standards
Drive preventative maintenance discipline to minimise breakdowns and downtime
Oversee service scheduling, job prioritisation and labour utilisation across branches
Act as the senior technical escalation point for complex or recurring EWP faults
Liaise with OEMs on technical support, training, product updates and warranty claims
Manage regional service budgets, parts usage and warranty recovery




Ensure compliance with WHS legislation, company policies and safety systems, including incident reporting and corrective actions
Skills and Attributes
Demonstrated experience managing service and maintenance teams
Direct hands‐on experience with plant and equipment including EWPs and telehandlers.
Strong technical knowledge of hydraulics, electrical control systems, and drive and steering systems
Proven experience in equipment hire, access or mobile plant environments
Open/unrestricted car licence and High Risk Licence
Regional or multi‐site service leadership experience highly regarded
Person Profile
You're a structured, calm and decisive operator who can move confidently between the workshop floor and regional performance reporting.
You bring strong technical credibility with trades, supervisors, and managers alike, backed by sharp problem‐solving and root‐cause analysis skills.
You communicate clearly across technical and non‐technical stakeholders, hold high ethical standards, and have the commercial acumen to balance fleet reliability against cost.
Above all, you can hold operational detail and regional oversight in the same hand without dropping either.
Why Join?
This is a genuinely senior regional role with real authority over service standards, fleet policy and technical capability.
Our client values its people, promotes from within, and offers a competitive remuneration package.
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📌 Regional Service Manager (Caboolture)
🏢 Human Outsource
📍 Caboolture