Business Solutions Specialist (Sales Support)
Work at Dementia Australia and be part of a passionate team committed to making a difference.
We value our people and are proud to offer flexibility, extra leave entitlements, attractive salary packaging options and employee support programs.
About the role
Full-time permanent position based in either Milton or Mudgeeraba, QLD with hybrid working arrangements.
Reporting directly to the Development Manager, you will be responsible for:
Building and maintaining relationships with customers across health, aged care, disability, education and community sectors
Managing a portfolio of small to medium-sized customers, delivering high-quality virtual account support
Identifying customer needs and recommend tailored training, consultancy, auditing and business solutions
Supporting achievement of fee-for-service revenue targets and funded program KPIs
Preparing and managing customer quotes, proposals and marketing communications
Maintaining accurate customer records and interactions using CRM and other business systems
Collaborating with the Business Solutions Consultant to deliver responsive, high-quality customer service and solutions
Contributing to business growth by identifying opportunities, sharing industry knowledge and promoting Dementia Australia services and products
What is in it for you?
Salary benefits:We offer all employees the opportunity to salary package up to $15,900 each year for living expenses and up to $2,650 each year for meal and entertainment benefits.
Leave allowances:In addition to your annual leave allowance, we offer one day of paid birthday or day of significance leave, paid days off during our end of year closure period (if these fall within your regular workdays), enhanced personal leave and extended parental leave for all parents.




You will also receive 17.5% annual leave loading and the option to purchase additional leave.
Work/life balance:Versatile, hybrid work arrangements (2 days in the office, 3 from home).
Employee benefits:Access to discounts and savings at over 450 retailers across Australia, wellbeing programs and free, confidential counselling for you and your family.
Access to continuous professional development, staff recognition programs, a paid volunteering day and paid study leave.
About you
To be successful in this role, we are looking for someone with the following:
Tertiary degree in sales and/or communications (preferred)
Minimum 1-2 years of relevant experience
Previous telephone sales and remote customer support experience will be an advantage along with an ability to present well online
Demonstrates drive and motivation
Fosters teamwork by working together and cooperatively
Understands and uses available technologies and information to maximise efficiencies
Thinks, analyses information to understand issues, uses logic and variety of problem-solving methods
Continually develops and applies specialist and technical skills and expertise
Provides service excellence by delivering client focused services.
Our culture statements
We are aligned in ourPurpose
We lead with ourHeadandHeart
We work togetherCollaboratively
About us
Dementia Australia is the national peak body and source of trusted information, education and services for the over 446,500 Australians living with dementia, and the almost 1.7 million people involved in their care.
We advocate for positive change and support vital research.
We are here to support people impacted by dementia, and to enable them to live as well as possible.
Our commitment to a shared set of values shapes our decisions, actions and behaviours towards achieving our core purpose and strategic priorities.
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📌 Business Solutions Specialist (Sales Support) (Brisbane)
🏢 Dementia Australia
📍 Brisbane