Clinical Receptionist & Customer Support Officer — Full-time (Cairns)

Reception (Administration & Office Support) Full time | No weekend or evening work

About us

A small, independent allied health clinic in Cairns with a warm, supportive, down-to-earth team. We value genuine client care and offer stable full-time hours, mentoring, and opportunities to grow.

The role

We’re seeking an enthusiastic Clinical Receptionist / Customer Service Officer to join our Cairns clinic full-time. This is a great opportunity to kickstart a career in allied health: you’ll be the friendly face and voice of the clinic, provide practical administration experience, and have a clear pathway to long-term development.

Key responsibilities
Welcome and support clients in person and over the phone with warmth and professionalism
Book and manage appointments and clinical diaries efficiently
Process payments and insurance claims accurately
Manage client records, correspondence and clinic systems
Provide administrative and client support to clinical staff




Proactively contact clients to assist with scheduling and follow-up
Respond to enquiries with empathy and explicit communication
Maintain a calm, clean, organised and professional reception area
Uphold clinic policies, procedures and confidentiality requirements

About you
Helpful, positive attitude with a desire to build strong client rapport
Highly organised with robust attention to detail
Explicit, professional verbal and written communication
Comfortable working in a structured, busy setting and confident with computers (Microsoft Office)
Dependable team player who takes initiative and brings energy

Why join us
Friendly, supportive mentoring and full training
Hands-on administration and customer service experience in allied health
Real opportunity to develop into a long-term/full time role
Relaxed, professional environment with work–life balance
A meaningful role where your contribution genuinely matters
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📌 Junior Customer Service Officer: Part Time Atherton
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