Lead a high-performing team helping people access housing solutions and create positive outcomes for individuals and families experiencing housing instability.
About the Role
As Team Leader, Housing Solutions, you'll lead a team of Housing Solution Consultants and Specialists responsible for delivering critical housing services across the social housing and private rental assistance pathways.
This is a hands-on leadership role where you'll drive service delivery, team performance and customer outcomes while ensuring the effective management of housing applications, social housing allocations, vacancy management, temporary accommodation and private rental assistance programs.
You'll work closely with internal teams, government agencies, community partners and support providers to create housing opportunities for people experiencing homelessness and housing instability. You'll also play a key role in building a positive team culture, leading change initiatives and ensuring compliance with Housing Pathways policies and legislative requirements.
What You'll Do
Lead, coach and develop a team of Housing Solutions professionals
Drive achievement of housing, vacancy and service delivery KPIs
Oversee social housing allocations and vacancy management processes
Support the delivery of private rental assistance and temporary accommodation programs
Manage complaints, appeals, feedback and complex customer matters
Build and maintain strong relationships with government, community and housing sector stakeholders
Monitor performance, reporting, compliance and quality outcomes
Lead continuous improvement initiatives and support organisational changeEnsure services are delivered in line with legislative and policy requirements
About You




You are a collaborative and customer-focused leader with a passion for achieving positive housing outcomes. You thrive in fast-paced environments, bring strong people leadership skills and enjoy building high-performing teams focused on delivering quality services.
You Bring
Leadership experience managing and developing high-performing teams
Experience in housing, homelessness, community services or a related human services environment
Strong knowledge of social housing, Housing Pathways or related service systems
Demonstrated experience working with people experiencing complex housing needs
Exceptional stakeholder engagement and relationship management skills
High-level problem-solving, negotiation and conflict-resolution skills
Strong written communication and reporting capabilities
Experience managing competing priorities, targets and operational performance
A commitment to social justice, inclusion and customer-centred service delivery
You Also Have
Relevant tertiary qualifications and/or significant sector experience
A current NSW Driver Licence
A current NSW Working With Children Check
A National Police Check (within 6 months) or willingness to obtain one
An NDIS Worker Screening Check or willingness to obtain one
Willingness to meet vaccination requirements
Ability to work from the West Ryde office five days per week
Why Work With Us?
At Link Wentworth, you'll be part of an organisation committed to improving housing outcomes and creating stronger communities across NSW.
We Offer:
An opportunity to lead a passionate and dedicated team
Meaningful work that directly improves people's lives
Career development and leadership growth opportunities
A supportive and collaborative workplace culture
Market-competitive salary plus not-for-profit salary packaging benefits
The opportunity to influence service delivery and sector outcomes
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📌 Team Leader, Housing Solutions (Sydney)
🏢 Link Wentworth
📍 Sydney