Full-Time | Thursday–Monday | On-Site
Krinklewood Estate | Broke, Hunter Valley
38 hours per week | $70,000 + Superannuation
Office & Guest Operations Coordinator
About Krinklewood
Krinklewood Estate is one of Australia's leading organic and biodynamic wine estates, home to award-winning wines, luxury accommodation and a Mediterranean restaurant, weddings, premium events, a growing Wine Club and a new luxury Bathhouse opening soon.
We are seeking a highly organised
Office & Guest Operations Coordinator
to manage our on-site office, respond to all incoming communications and ensure operational checklists are completed across the estate, with a particular focus on maintaining five-star accommodation and guest experiences.
About the Role
You will be the central point of contact for incoming enquiries and day-to-day guest operations across Krinklewood Estate.
This is an on-site office management and operations role
. You will spend part of your day managing communications, bookings and administrative tasks, and the remainder ensuring checklists are completed, accommodation is guest-ready and estate-wide presentation and service standards are consistently maintained.
Working closely with the Owners, General Managers, Housekeeping, Maintenance and Head of Growth, you will help ensure every guest journey—from initial enquiry to departure—is seamless, responsive and memorable.
Your primary responsibilities will be:
Managing all incoming communications
Coordinating accommodation and guest operations
Implementing and fulfilling operational checklists
Inspecting accommodation and guest areas
Supporting consistently exceptional, five-star experiences
Key Responsibilities
Office Management and Communications
Manage the on-site office from
Thursday to Monday
Respond promptly and professionally to all incoming phone calls, emails, website enquiries, Guesty messages and social media communications




Resolve enquiries directly or efficiently direct them to the appropriate team member
Maintain accurate booking, guest and operational records
Ensure no guest enquiry, request or follow-up is missed
Accommodation and Guest Operations
Coordinate accommodation arrivals, departures and guest requests
Welcome guests and manage check-ins and check-outs
Ensure accommodation is fully prepared, presented and inspected before every arrival
Liaise with housekeeping and maintenance to resolve issues promptly
Monitor guest stays and proactively assist with requests
Manage Bathhouse enquiries and bookings as the new experience launches
Checklists and Quality Control
Implement, manage and fulfil daily operational checklists across accommodation, Cellar Door, events and shared guest areas
Conduct regular inspections of accommodation and guest-facing spaces
Ensure all tasks are completed, recorded and followed up
Identify presentation, maintenance or service issues before they affect guests
Help improve operational systems, procedures and checklists
Five-Star Guest Experience
Deliver warm, personalised and highly attentive service
Build genuine relationships with guests and anticipate their needs
Maintain exceptional presentation and service standards throughout the estate
Respond to guest feedback and manage service recovery professionally and promptly
Help create memorable experiences that encourage positive reviews and repeat visits
Cellar Door and Events
Support Cellar Door operations during peak periods when required




Assist with premium tastings, wine sales and membership sign-ups
Support guest coordination for weddings and estate events
About You
Are exceptionally organised, responsive and process-driven
Enjoy managing an office while remaining actively involved in on-site operations
Take ownership of communications and ensure nothing falls through the cracks
Have strong written and verbal communication skills
Notice small details and take pride in exceptional presentation
Are proactive and comfortable following through on checklists and outstanding tasks
Remain calm and solutions-focused in a busy hospitality workplace
Enjoy creating genuine, memorable guest experiences
Have experience in luxury accommodation, hospitality, tourism, office management or operations
Essential Requirements
Current RSA
Food Safety Handler Certificate
Current Driver's Licence
Australian working rights
Availability to work Thursday to Monday, including weekends
Why Join Krinklewood?
Work at one of Australia's leading organic and biodynamic wine estates
Play a central role in maintaining Krinklewood's five-star guest experience
Be part of the launch of our current luxury Bathhouse
Enjoy a varied position across accommodation, wine, events and estate operations
Join a passionate and growing team in one of the Hunter Valley's most beautiful destinations
Receive generous staff discounts across accommodation, restaurant and wine
Please note:
This is not a remote or purely administrative position. It is a hands‐on, on‐site role combining office management, guest communications, accommodation coordination and operational quality control. The successful applicant will take ownership of incoming communications, complete and manage daily checklists, inspect guest areas and ensure every Krinklewood experience meets our five‐star standard.
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