Make a real impact helping job seekers every day!
Are you passionate and experienced Employment Services professional. Join our dedicated Post Placement Support team and helps people navigate and sustain their journey to employment.
About the Role..
As a Post Placement Support Consultant you will facilitate and support the retention of employment outcomes for participants. Working within the FSA's Workforce Australia Services Integrated Employment Service Model framework, the Post Placement Support Consultant will build, manage and develop relationships with participants and employers to deliver evidence based sustainable employment outcomes.
In a multi-disciplined community service environment, the position acts to engage with and ensure that FSA provides individualised and comprehensive post placement support to participants and employers. The Post Placement Support Consultant delivers consistently high quality and effective service to its staff, partners, participants, community stakeholders and funding agencies.
What We're Looking For:
Minimum of 1-3 years' experience in employment support services;
An understanding of the issues/challenges facing participants and employers;
Knowledge of local community agencies and the ability to identify and coordinate a range of appropriate services for participants;
Demonstrated experience in call centre or customer service role, ideally within employment services, government or community services.
Strong verbal and written communication with the ability to engage clients with empathy and professionalism.
Proficient in using computer systems including Microsoft Office and client management systems (e.g. ESS Webb, WFA Online land Job Ready).
Ability to work independently and as part of a collaborative team.
A commitment to confidentiality,



privacy and respectful client engagement
Excellent prioritisation and time management capacity, with a friendly, calm, measured and proactive demeanour to complete work with high quality – first time resolution in a high-volume community service operating environment.
Demonstrated and proven lived values aligned to ours – Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity;
Ability to obtain Working with Children's Check and National Police Check (NPC) clearances.
Why you'll love working for us:
Rewarding work that changes lives
Supportive and agile team environment
Opportunities for professional growth
Annual leave loading 17.5%
87.7% employee satisfaction
Professional development and training opportunities
Corporate discounts through Employment Hero (e.g. Movie tickets, JB HiFi, Uber Eats, Coles & Woolworth's)
About Family Services Australia (FSA)
Join a growing Not for Profit (NFP) ranked eighth (Australia and New Zealand) in the Australian Financial Review (AFR) Most Innovative Companies – NFP, Government and Education sectors.
FSA is at an exciting time in its evolution as a leading NFP community service provider in Australia. Our Employee Satisfaction (ESAT) is at 87.1%, while Client Satisfaction (CSAT) is currently at 92.8% across our service streams.
Founded in ****, FSA continues to grow its multi-disciplined services within Australia, having expanded from 2 to 35 sites across SE/SW QLD, Northern and Southern NSW. Our community reach impact has grown from 1,000 Occasions of Service (OoS) P.A. *****) to more than 157,884 OoS *****).
FSA offers a clinically informed central triage and continuity of care with reduced referral pathways that holistically meet therapeutic needs of our staff, clients and families, keeping them
Safe, Well, Strong and Connected.
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📌 Post Placement Support Consultant - Labrador (Queensland)
🏢 Family Services Australia
📍 Queensland